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Customer Service Representative

Company: CORESTAFF Services
Location: Toledo
Posted on: November 10, 2018

Job Description:

Customer Service Representative in Toledo, OH - 43659

This is a full-time position (approximately 8 hours a day) between the hours of 8:00 a.m.- 8:00 p.m., Monday through Friday.

12 month contract; paying $15.00/per hour

JOB DESCRIPTION

The Customer Service Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and client. This position engages and collaborates with external customers and internal partners to make client the supplier of choice. The Customer Service Associate will devote greater than 80% of the time to customer interaction through phone, fax and email. The CSS is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. For this specific Customer Service team, you will be dealing with calls and products that revolve around the company's insulation and private/commercial roofing products, both in services they can utilize the company for and answering questions regarding services and warranties.

RESPONSIBILITIES

Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to ---sell--- to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities

Metrics:
Service Metric: Service Level / Abandonment Rate / Accessibility / Adherence
Customer Feedback
Ship-to Creation Errors
Data Integrity (Lead Times, Guaranteed Cycles, Customer Request Dates, Customer Master Data)
Call Audits
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology

QUALIFICATIONS:
High School diploma or equivalent (Associates or Bachelors Degree preferred)
At least one year work experience in a customer facing environment

EXPERIENCE:
Bachelor---s degree preferred
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer

KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication skills
Supportive and adaptive to a change management initiatives
Exceptional listening skills
MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREENING TEST

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

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Keywords: CORESTAFF Services, Toledo , Customer Service Representative, Sales , Toledo, Ohio

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