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Front Desk Agent

Company: Hilton Home2 Suites
Location: Bowling Green
Posted on: November 26, 2022

Job Description:

*WILLING TO TRAIN THE RIGHT CANDIDATE BUT MUST HAVE OPEN AVAILABILITY*

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

*Responsibilities*
* Perform all check-in and check-out tasks
* Problem solving
* Manage online and phone reservations
* Manage a multi-line telephone system
* Manage the front desk email correspondence
* Keep lobby and public spaces clean at all times
* Be very organized and maintain a clean working environment
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
* *_ALL FRONT DESK AGENTS MUST GO ABOVE AND BEYOND AND MEET GUEST EXPECTATIONS_*

*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like OnQ and other partner central websites.
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Benefits:
* Employee discount
* Flexible schedule
* Health insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* Overnight shift
* Weekend availability

Ability to commute/relocate:
* Bowling Green, OH 43402: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Hilton Home2 Suites, Toledo , Front Desk Agent, Sales , Bowling Green, Ohio

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