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Ticket Services Representative

Company: Toledo Mud Hens & Walleye
Location: Toledo
Posted on: November 24, 2022

Job Description:

The Ticket Service Representative provides support to the Sales staff by assisting with daily office functions and responding to a high volume of requests and demands on game days and non-game days. This role uses planning, organizational and people skills to assist with the communication to clients.

Key Responsibilites Include:

* Partners with sales staff to ensure a timely and accurate processing of sales orders.
* Assist in processing, printing, and distributing season, group, and single game tickets.
* Assist with renewing, servicing, and retaining accounts by providing exemplary service and responding to customer needs and by resolving ticket purchase errors.
* Assist with season ticket payment plan compliance and with billing inquiries.
* Assist with ensuring record keeping is accurate.
* Assist with the planning of special events for season ticket holders and group leaders.
* Manage and process outbound mailings.
* Help maintain the policies of the ticket office regarding customer service and other ticketing issues.

Qualifications/Experience

* Bachelor's degree preferred, or equivalent experience.
* Experience working in a customer service role or setting.
* Previous experience working in a ticket office setting or with the ProVenue ticketing system preferred

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
Schedule:
* 8 hour shift
* Evening shift
* Holidays
* Weekend availability

Ability to commute/relocate:
* Toledo, OH 43604: Reliably commute or planning to relocate before starting work (Required)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location: One location%58047475%

Keywords: Toledo Mud Hens & Walleye, Toledo , Ticket Services Representative, Sales , Toledo, Ohio

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