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Lead Route Service Representative

Company: Krispy Kreme
Location: Toledo
Posted on: August 7, 2022

Job Description:

The Lead Route Service Representative (or "Lead RSR, LRSR") will be a specialized position unique to select dual channel shops supporting DFD. The LRSR is primarily responsible for daily delivery of fresh Krispy Kreme Doughnuts on a designated route. This includes, providing accurate and timely delivery of the product to customers, utilizing all available tools to reconcile delivery in compliance with specific retailer processes and merchandising product to maximize sales per establish customer planograms. Secondarily, the LRSR provides DFD SME support for the shop. The position will be deployed in instances where additional SME support is required. This can occur within a shop that has a relatively limited DFD business (where the GM, AM Retail or AM Production is responsible for overall DFD management) or within shops that have an extensive DFD business (where an AM DFD is responsible for overall DFD management).

Depending on how the position is deployed, the position will report to either the Shop General Manager or the Assistant Manager DFD. The Lead RSR position supports shop management by providing SME support for the end-to-end DFD process - order management, driver training, shop-level fleet / equipment operations, and customer service. In short, they will be responsible for supporting all functions of DFD operations. A successful Lead RSR will perform all duties in accordance with company policy, standards, or established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behaviors, and a high energy level are necessary.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

The Lead RSR provides SME support for a shops' DFD business. Given the nature of this role, the responsibilities can be broad and exact activities will depend on the needs of the given situation. Responsibilities can include:

Sales & Customer Service

* Identify off-premise customers for service.
* Establish and enhance customer relations through direct contact with customer base.
* Coordinate and executes multiple off-premise programs.
* Enhance Customer Service Excellence by conducting market visits/audits gaining customer input
* Coordinate and execute point of sale (POS) relating to promotional and or special activity by account or market.
* Support Brand Integrity.
* Provide off-premise data to GM / AM DFD as required.
* Supports GM / AM DFD to schedule adequate staffing for daily operations and/or safely and properly performs functions of any open department position as required.

Internal Communications

* Professional interaction with Shop GM / AM DFD and supporting staff.
* Works with shop team in compiling explanations of data for the reconciliation process.
* Forecast and project product needs; communicate vertically and ensure implementation.
* Communicates and works with shop team regarding order entry.
* Responsible for communication of and adherence to Krispy Kreme standards.

Fleet Management

* Works directly with Shop GM / AM DFD to plan and communicate truck needs and availability.
* Works with service provider in negotiations, quotes, invoicing, warrantee work, etc.
* Provides data collection and entry into the order management system.
* Logistics for truck(s) referenced for repair or CER process.
* Review fuel statements weekly for discrepancies. Validates and sends to Shop GM / AM DFD for approval.

Training

* Train new and current team members and assist Shop GM / AM DFD with data to complete related documentation as required.
* Support all training initiatives.
* Identify needs and qualifications of shop team for succession planning.

Equipment

* Determine and communicate needs for product displays.
* Assemble and deliver product displays as needed.
* Assign use of handheld computer where applicable.
* Perform routine fleet cleaning and fleet maintenance where applicable.
* Conduct training in proper use of handheld computer where applicable.

Safety and Sanitation

* Communicate and execute all safety related directives, conduct safety meetings and training, and participates in monthly corporate safety conference call.
* Monitors compliance of safety related behavior and guidelines, takes immediate course of action against non-compliance.
* Communicate and execute Krispy Kreme standards relating to food service transportation and handling.
* Investigate accidents and complete proper procedures and documentation, report to Shop GM / AM DFD within guidelines.
* Comply with all safety and sanitation standards.
* Maintain good personal hygiene.
* Maintain a clean and neat uniform at all times.
* Drive safely and abide all appropriate traffic rules and regulations.
* Maintain a clean vehicle at all times.
* Maintain clean sales displays.
* Report all moving violations and accidents involving injury or property damage immediately.

Vehicle Maintenance

* Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required.
* Keep company vehicle clean.
* Perform basic maintenance such as checking the vehicle oil level, wiper replacement, cleaning fluid check/add, etc
* Report any vehicle maintenance concerns to a supervisor.
* Assist the Shop GM / AM DFD in the shuttling of trucks from the shop to the service provider.

Leadership

* Uphold an ethic of teamwork with fellow employees.
* Maintain a sincere, courteous and respectful demeanor with coworkers, team members, supervisors and customers.
* Work with management and team members to improve performance and implement new initiatives.
* Use good judgment and avoid risk taking while operating a company vehicle.
* Assist Shop GM / AM DFD with the checking of product returns and the settling of territory accounting to ensure accuracy.
* Other duties as assigned.

YOUR RECIPE FOR SUCCESS

* Passion for the Brand and excellence
* Quality Focused
* Ability to lead a team.
* Coaching, Follow Through Skills
* Demonstrate and teach safe vehicle operations and behavior.
* Strong communication skills (verbal and written)
* Strong Interpersonal skill set (i.e., professionalism, integrity, self-motivated, respectful of self and others, etc.)
* Extensive knowledge of Job Duties and Skills required for all sales team member positions.
* Extensive knowledge of all territories in a shop region or market
* Organizational skills
* Ability to drive and operate delivery vehicle safely for considerable amounts of time in various environmental conditions.
* Basic math skills
* Ability to read and write.
* Strong interpersonal skills
* Must meet Krispy Kreme driving standards
* High School Diploma or Equivalent
* Previous Territory/Route Sales experience preferred.
* Previous job stability preferred.

NY ONLY: Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.

Keywords: Krispy Kreme, Toledo , Lead Route Service Representative, Sales , Toledo, Ohio

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