Customer Service Representative

Company: Nichols
Location: Bowling Green
Posted on: April 10, 2021

Job Description:

Nichols is looking for a customer service representative to join our team in our Bowling Green, OH office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:* Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.* Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.* Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.* Track interactions in CRM - Record customer's interactions in the internal system for cross-functional awareness and relationship development.Requirements:* High-school diploma * 1-2 years proven experience in supporting client success* Excellent written and verbal communication skills* Ability to address complaints and issues with effective solutions and a positive attitude* Passion for delighting customers with above and beyond service* Excellent time-management and prioritization skills* Familiarity with CRM system

Keywords: Nichols, Toledo , Customer Service Representative, Sales , Bowling Green, Ohio