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Customer Service Representative

Company: Lumbermens Inc
Location: Toledo
Posted on: November 21, 2020

Job Description:

COMPANY SUMMARYHeadquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana and Kentucky. A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen's is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction. POSITION SUMMARYLocated in our Toledo, OH office, our Customer Service Team is working alongside our suppliers and customers to deliver superior products in our building materials segment. This team serves as a call center for our Indiana, Ohio, and Eastern Michigan markets. The day-to-day responsibilities for this position include:

  • Building and maintaining excellent relationships with new and existing customers
  • Working alongside Outside Sales Representatives
  • Quoting and order entry
  • Answering incoming customer inquiries
  • Customer support and timely problem resolution
  • Processing customer returns
  • Occasional delivery scheduling
  • Creating raving fans of the Lumbermen's brandThis position also includes some inside sales work calling on customers.At Lumbermen's, we pride ourselves on treating our customers like family and delivering exceptional service. It's crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment. REQUIRED EDUCATION/EXPERIENCE
    • High School diploma/GED required
    • College degree preferred
    • 2-5 years' experience in a professional customer service environment
    • Building material exposure in wholesale or retail
    • Experience with Agility or a similar systemREQUIRED SKILLS
      • Strong communication skills, both verbal and written
      • Friendly, professional demeanor
      • Dependable
      • Ability to work cooperatively with fellow employee owners
      • Ability to effectively move between a variety of tasks
      • Ability to productively manage tasks and complete work accurately in a timely manner
      • Proficient in Microsoft OfficeLumbermen's offers an exceptional work environment, competitive compensation, and great benefits, including: medical, dental, vision, life, 401K, and a generous company-funded ESOP program. Take ownership of your career today!

Keywords: Lumbermens Inc, Toledo , Customer Service Representative, Sales , Toledo, Ohio

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