Help Desk Technician-Toledo, OH

Company: Georgia IT Inc
Location: Toledo
Posted on: April 23, 2024

Job Description:

Help Desk Technician
Location: Toledo, OH
Duration: 06 Months plus
Shift 5:00 pm - 1:30 am
Rate: DOE

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Unfortunately, this is not open for third-party C2C

Job Description
Essential Job Functions
--- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
--- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
--- Instructs customers in the operation and maintenance of systems/equipment.
--- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
--- Ability to walk and stand for several hours.
--- Will train the right candidate on automotive software and processes.

Basic Qualifications
--- High school diploma or G.E.D.
--- 1-2 years of service desk or field support experience
--- Experience working with the company's hardware, software and equipment products

Other Qualifications
--- Good interpersonal skills to work with customers and other unit personnel
--- Good analytical and problem solving skills
--- Good communication skills
--- Good time management and organizational skills
--- Ability to resolve hardware and equipment problems
--- Willingness to travel to other sites within 20 miles

Work Environment
--- Office/Automotive Plant environment
--- May require weekend and holiday work
--- May require shift work including afternoon and midnight shifts

Keywords: Georgia IT Inc, Toledo , Help Desk Technician-Toledo, OH, Professions , Toledo, Ohio