Site Supervisor

Company: BlueCrest
Location: Toledo
Posted on: May 28, 2023

Job Description:

BlueCrest Global Services is the business unit of BlueCrest that provides equipment and software support services, professional services, and aftermarket parts for BlueCrest and third party products worldwide. We have -1,000 technician and support professionals globally that support our on-site, on-call, and parts customers on 24 x 7 x 365 basis. POSITION SUMMARYThe Site Supervisor is responsible for the organization and provision of appropriate skilled Service resources for onsite client requirements in their site / region. This position is responsible for the direct supervision of site operations within the US Services organization, supporting operational and performance management of Client Services Representatives; adherence to technical standards and operational procedures. The Site Supervisor will support the overall CSR and machine productivity metrics, ensuring an efficient and effective service team, which will in turn maximize client satisfaction. CORE POSITION RESPONSIBILITIES AND EXPECTATIONSCustomer Relationship ManagementPrimary BlueCrest Service contact for the Client on site.Ensure that commitments to service are delivered so that employee and client satisfaction is enhanced. Support or conduct regular client meetings to:Share system performance data as recommended by the CI team and/or managementUnderstand client production scheduling.Operational ManagementSupport the delivery of Client contracted SLA's, delivering superior client experience and satisfaction.Ensure the upkeep of site-specific management information such as maintenance records, service work orders, and local management systems.Planning of preventative maintenance in line with BlueCrest best practices, ensuring that PMs are planned, published and agreed upon with clients in advance.Control and accountability of inventory on site and maximize efficiency of BlueCrest systems.As and when required by the Area Service Manager or Service VP, support or conduct review meetings with the clients with all actions documented and made available and shared.Support Area Service Manager or Service VP on Operational Projects as and when required including any team meetings, training or technical support.Ensure that company policies and procedures are upheld followed and communicated effectively.Identify any new requirements or additional services that will improve overall client productivity and performance. Ensure full compliance with all aspects of BlueCrest Quality Management System.Ensure documented operating quality procedures are in place and updated regularly.Drive continuous improvement initiatives and activities and support such activities as defined by the Area Service Manager, Service VP and Professional Services.Ensure that the BlueCrest Health and Safety Policy is applied in all instances and that all essential procedures are in place to cover the Health and Safety legal liabilities.Accountability for client P&L, including generating chargeable revenue and control of costs. People ManagementOperational management of a team of employees, providing motivation, highlighting training and development, coaching and counselling to deliver high levels of employee satisfaction and performance. Manage the contractual coverage required on designated sites to ensure that shifts are covered and manned including holiday planning and absence cover (if contracted).Deliver strong employee engagement and motivation through regular communication, employee development plans and interaction with the service team resulting in high employee retention and performance.Oversee the recruitment and management of all staff and for directly managing and recruiting own direct report team. Responsible for the identification and development of high potential staff as well as managing effective succession planning for key positions. Responsible for resource planning, absenteeism and performance management. Ensure that current HR policies and procedures are applied effectively at all times.Manage resource gaps within their networked peer groupAny other duties reasonably required of the position KEY RELATIONSHIPSReports to Position Title: VP of Services - Eastern Division. Scope of Responsibility:Operational management responsibility for the site and supporting team of CSRsPoint of contact for Client operationsRegional travel to client locations as required by business needInvolvement in cross country/cross function project teams as required QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS) Essential, Must-Have Qualifications Electro-mechanical experience Excellent written and verbal communication skills. Ability to work under demanding and restricted timelines. Ability to work independently with minimum supervision. Soft skills including effective listening, problem solving and facilitation. Highly Desirable, Strongly Preferred Qualifications Financial awareness and cost control management Electro-mechanical experience in mail or print technology Demonstrable client experience enhancement Awareness of Continuous Improvement methodologies Essential, Must-Have Qualifications Electro-mechanical experience Excellent written and verbal communication skills. Ability to work under demanding and restricted timelines. Ability to work independently with minimum supervision. Soft skills including effective listening, problem solving and facilitation. Highly Desirable, Strongly Preferred Qualifications Financial awareness and cost control management Electro-mechanical experience in mail or print technology Demonstrable client experience enhancement Awareness of Continuous Improvement methodologies PDN-992f4c1e-bb7d-4a41-9a13-18821e177ff4

Keywords: BlueCrest, Toledo , Site Supervisor, Professions , Toledo, Ohio