Company: Kelly Services
Posted on: October 12, 2019
Essential Responsibilities and Duties:
- Receive inbound telephone calls, chat messages, and emails on
- Provide excellent customer service, technical troubleshooting,
and problem resolution.
- Provide user-friendly explanations and follow-up using
telephone, emails, and/or chat, and in person communication.
- Resolve customer problems in a friendly and timely manner in
order to ensure customer satisfaction.
- Open trouble tickets using the trouble ticking tool (CSR) and
document action steps and resolutions including follow-up.
- Ensure issues are fully documented within the CSR (trouble
ticket tool) application that allows for seamless escalation to
other personnel as required.
- Use professional judgment to resolve a problem.
- Escalate customer concerns as necessary to management, as
- Serve as liaison between customers and other personnel.
Communicate problems and trends to team for internal
Ability to respond to customers inquiries and complaints; ability
to solve problems in a timely and friendly manner; ability to
effectively present information to coworkers and management;
excellent verbal and written skills; excellent telephone skills;
work well in a team environment.
High School Graduate or AA in computer science or business
administration or equivalent experience.
1-3 years technical support or customer service
*to apply directly please apply to firstname.lastname@example.org*Why
Kelly--?With Kelly, youll have direct connections to leading IT
organizations in the best companies around the globeoffering you
the chance to work on some of todays most intriguing, innovative
and high-visibility projects. In a field where change is the only
constant, our connections and opportunities will help you take your
career exactly where you want to go. We work with 90 of the Fortune
100 companies companies and found opportunities for more than 8,600
IT professionals last year. Let us help advance your career
today.About Kelly--At Kelly, were always thinking about whats next
and advising job seekers on new ways of working to reach their full
potential. In fact, were a leading advocate for
temporary/nontraditional workstyles, because we believe they allow
flexibility and tremendous growth opportunities that enable a
better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety of workstyles, skill levels, and industries around
Kelly is an equal opportunity employer committed to employing a
diverse workforce, including, but not limited to, minorities,
females, individuals with disabilities, protected veterans, sexual
orientation, gender identity. Equal Employment Opportunity is The
Keywords: Kelly Services, Toledo , Help Desk, Other , Toledo, Ohio
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