ToledoRecruiter Since 2001
the smart solution for Toledo jobs

Help Desk

Company: Kelly Services
Location: Toledo
Posted on: October 12, 2019

Job Description:

Essential Responsibilities and Duties:



  • Receive inbound telephone calls, chat messages, and emails on product questions.

  • Provide excellent customer service, technical troubleshooting, and problem resolution.

  • Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.

  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.

  • Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.

  • Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.

  • Use professional judgment to resolve a problem.

  • Escalate customer concerns as necessary to management, as required.

  • Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.

    Minimum/Essential Qualifications:

    Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment.

    Preferred Skills:

    High School Graduate or AA in computer science or business administration or equivalent experience.

    1-3 years technical support or customer service

    *to apply directly please apply to rodt065@kellyit.com*Why Kelly--?With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.About Kelly--At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Toledo , Help Desk, Other , Toledo, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Care Online Automotive Consultant
Description: Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, youll be providing chat support, email (more...)
Company: Mommy Jobs Online
Location: Battle Creek
Posted on: 10/19/2019

Staff RN - OhioHealth Mansfield - Full Time - Rehabilitation Unit
Description: We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply (more...)
Company: OhioHealth
Location: Mansfield
Posted on: 10/19/2019

Invest in Business Ownership: Own your own Franchise, starting at a $30k investment
Description: Instead of getting another
Company: FranchiseHelp
Location: East Lansing
Posted on: 10/19/2019


Delivery Driver (part or full time) with DoorDash - Make up to $18/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to hungry
Company: Doordash
Location: Battle Creek
Posted on: 10/19/2019

Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Mansfield
Posted on: 10/19/2019

Staff RN- Emergency Department (Full-Time, Night Shift) Mansfield Hospital
Description: We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply (more...)
Company: Ohio Health
Location: Mansfield
Posted on: 10/19/2019

CLEANER
Description: ABM, a leading provider of integrated facility solutions, is looking for a Cleaner. br The Cleaner provides the
Company: ABM Industries
Location: Battle Creek
Posted on: 10/19/2019

Staff RN- Emergency Department (Full-Time, Night Shift) Mansfield Hospital - OhioHealth
Description: We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply (more...)
Company: OhioHealth
Location: Mansfield
Posted on: 10/19/2019

Bid On Local Handyman Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Mansfield
Posted on: 10/19/2019

Staff RN- Cardiac Intermediate (Full-Time, Night Shift)- Mansfield Hospital - Ohio Health
Description: We are more than a health system. We are a belief system. We believe wellness and sickness
Company: Ohio Health
Location: Mansfield
Posted on: 10/19/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Toledo RSS job feeds