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Contact Center Associate - Full Time

Company: Credit Adjustments, Inc
Location: Toledo
Posted on: September 13, 2019

Job Description:


EXPLORE YOUR POTENTIAL
We're an evolving company with a promote-from-within philosophy, so you'll never feel stagnant here. We'll support you in your professional endeavors and we encourage unique career paths that are entirely based on each employee's personal performance goals. Our leadership fosters the development of their teams, and every department has their own determinant of how they measure success. With the chance to advance, you can make a lasting career at CAI.
ESSENTIAL FUNCTION



  • Responsible for communicating with borrowers to negotiate repayment of debt
  • Recommending defined legal efforts based upon individual account circumstances
  • Maintaining the high standards of professionalism and customer service expected by the Department of Education
  • Must meet monthly goals for collected fees while maintaining legal compliance
  • Operates all office equipment including computers and telephones
  • All other duties as assigned



    REQUIRED QUALIFICATIONS:

    • Ability to follow established policies, procedures, and training guidelines
    • Maturity, teamwork, problem solving, learning, and consummate professionalism
    • Strong work ethic
    • Dependable and accountable
    • Outstanding time management and organization skills
    • Ability to multi-task and prioritize accounts
    • Ability to adapt to change in a rapidly expanding dynamic organization
    • Ability to remain composed in stressful situations
    • Computer proficiency
    • Excellent written and verbal communication skills
    • Successful completion of a criminal background check
    • Must be able to pass default clearance by the Department of Education

      BENEFITS:Minimum of $560/week
      Medical Insurance--- 80/20 Plan--- $1000 DeductibleDental InsuranceVision InsuranceLife Insurance and AD&D (Employer-paid)--- $15,000Supplemental Life Insurance--- Employee, spouse and child coverage availableShort-Term Disability (Employer-paid)--- 60% of weekly income up to $350/wk.Employee Assistance Program(Employer-paid)Will Preparation Services (Employer-paid)Pet Insurance--- 90/10 Plan--- $250 DeductibleThe following benefits start after 90 days of employment:Paid Holidays--- 10 HolidaysPaid Vacation--- Accrues 8 hours per month401(k) Plan--- Company match of 100% up to 3% of income--- 5-year graduated vesting scheduleTuition Reimbursement--- Up to $5,250
      IND8
      Credit Adjustments, Inc. is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.





      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

      PI113303081

Keywords: Credit Adjustments, Inc, Toledo , Contact Center Associate - Full Time, Other , Toledo, Ohio

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