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Contact Center Associate

Company: Credit Adjustments, Inc
Location: Toledo
Posted on: July 13, 2019

Job Description:

At Credit Adjustments, Inc. (CAI), we're a world-class leader in receivables management and we offer a fulfilling career in this industry. We have a history that spans four decades, however, what sets us apart from our competitors is our kindness in a field usually lacking compassion. As a faith-based company, we're also a second-chance employer. So come join a team where you'll always feel valued. ESSENTIAL FUNCTIONS: Responsible for communicating with borrowers to negotiate repayment of debt Recommending defined legal efforts based upon individual account circumstances Maintaining the high standards of professionalism and customer service expected by the Department of Education Must meet monthly goals for collected fees while maintaining legal compliance Operates all office equipment including computers and telephones All other duties as assigned REQUIRED QUALIFICATIONS: Ability to follow established policies, procedures, and training guidelines Maturity, teamwork, problem solving, learning, and consummate professionalism Strong work ethic Dependable and accountable Outstanding time management and organization skills Ability to multi-task and prioritize accounts Ability to adapt to change in a rapidly expanding dynamic organization Ability to remain composed in stressful situations Computer proficiency Excellent written and verbal communication skills Successful completion of a criminal background check Must be able to pass default clearance by the Department of Education Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. PI111756710 Employment Type: Full Time Years Experience: Less than 1 year

Keywords: Credit Adjustments, Inc, Toledo , Contact Center Associate, Other , Toledo, Ohio

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