Customer Liaison

Company: Adient
Location: Northwood
Posted on: March 20, 2023

Job Description:

The Customer Liaison acts as the main quality interface between the seat customer and Adient. Provides support needed to address customer issues and customer trials. Acts as the customer voice regarding quality issues and trial run feedback. Communicate real time issues back to Adient Northwood.Specific Duties:

• Dedicated support for Stellantis Customer Audit (SCA) as the Adient subject matter expert for seat quality requirements as defined in the Stellantis Customer Experience manual DQ_CLIE12_0030 group quality procedure and the Customer Appearance Manuals.
• Maintain an active customer interface and maintain product quality levels, which ensure customer satisfaction for all platform related issues.
• Develop and maintain customer liaison activities with personnel from the customer.
• Engage the Stellantis SCA auditors to assist in the assessment of the audit seats.
• Assist the Adient Northwood team in problem solving activities per the Corrective Action, Review and Approval Work Instruction.
• Support SDT activities to achieve successful model launches to include Pilot and Engineering seat reviews.
• Review each Adient audit finding and communicate the issue on the liaison report per the Liaison and Customer Communication Process Work Instruction and the TAC Liaison Report.
• Ensure reports are timely and complete.
• All other tasks as requested by the Plant Quality Manager and/or whatever may be necessary to provide our customer with high quality, low cost, on-time products.
• Reviews and understands the Customer Specific Requirements.
• Supports and communicate customers set-in/set outs.PRIMARY LOCATIONNorthwood FacilityCOMPANY INFORMATION:Adient is a global leader in automotive seating. With approximately 75,000 employees in 33 countries, Adient operates 208 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing - and into more than 20 million vehicles every year.

Keywords: Adient, Toledo , Customer Liaison, Other , Northwood, Ohio