Systems Engineer - Hybrid

Company: New Era Technology
Location: Maumee
Posted on: January 27, 2023

Job Description:

Description:Systems Engineer

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidaysJoin New Era's growing team and experience a corporate culture that promotes personal and professional development.New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers. We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.At this time we are not sponsoring any work visas.Requirements:The Systems Engineer is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site and/or remote troubleshooting and support for clients with various network technologies, installation and integration, migration services, design, scope of work development, and solution development. The Systems Engineer must demonstrate superior proficiency in performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.PRIMARY DUTIES include but not limited to:
  • Customer Satisfaction through the delivery of top-quality professional services
  • Optimizing productivity while assigned to projects or tasks
  • Pre-sale Design and Consulting
  • Proper contingency planning for service performance control and resolving those issues at the time of service delivery for the protection of the customer's data and products while performing services.
  • Problem-solving and escalating
  • Testing/quality control
  • Customer Relations
  • Maintaining control of customer-owned products while working at our site
  • Punctual arrival at customer appointments I critical and mandatory
  • Status reporting to the assistant supervisor or electronicallyCOMPETENCIES:
    • Ability to communicate effectively and professionally with all customer contacts
    • Ability to provide clear written communication for ticket/task updates
    • Ability to maintain organization and control over all information related to customer projects and assignments
    • Act as a team lead, taking ownership of assignments, offering advice and guidance to others on the team
    • Dedicated to providing exceptional customer services at all times
    • Strong broad-based knowledge of hardware, operating systems (client and server) applications/networking products, connectivity, and cabling
    • Proficiency in all aspects of the core technical requirementsREQUIRED EDUCATION & EXPERIENCE REQUIRED:
      • 5 years' experience as a Systems Engineer
      • Vmware vSphere
      • HPE & Dell Server and Storage Hardware
      • Enterprise Backup Solutions (Veeam, Zerto)
      • Windows Server OS 2012 thru 2019
      • Endpoint Protection
      • Public Cloud (M365, AWS, Azure)
      • Mobile Device Management (Intune, Airwatch etc.)
      • MFA (Duo, OKTA)
      • Cyber Security Assessment and Mitigation Experience
      • Horizon ViewPREFERRED EXPERIENCE:
        • MCSE Certifications
        • VCP Certifications
        • VMCEPM21PI200364990

Keywords: New Era Technology, Toledo , Systems Engineer - Hybrid, Other , Maumee, Ohio