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IT Systems Engineer - ITS Network - Hybrid

Company: ProMedica Health System
Location: Toledo
Posted on: January 26, 2023

Job Description:

SUMMARY: This position is for an ITS Engineer on the Systems Engineering team within the Information Technology Services department at ProMedica. The role will provide design, delivery, implementation, support, and maintenance for IT infrastructure systems at ProMedica. The role includes responsibility over a full range of technologies including VMWare ESX, Windows servers, and backup/recovery solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are generally representative of the nature and level of work assigned and are not necessarily all inclusive. + Plans, designs, installs, and validates all changes and updates to ProMedica's enterprise server platforms - VMWare ESX, Windows servers and backup/recovery + Creates and maintains needed procedures and documentation for reference and change management. + Responsible for performance, stability, security, and capacity planning for ProMedica's infrastructure systems. + Evaluates and makes recommendations for new technology or solutions that aligns with approved IT strategy and direction. + Researches and presents information and recommendations to management as appropriate in support of company goals. + Develops, implements and maintains the procedures, processes, and technology necessary to successfully manage the enterprise IT environment and data centers. + Continually analyzes, recommends, and makes improvements to existing processes both manual and automated. + Responds, investigates, communicates, resolves, and documents support requests and incidents in a timely manner. Reviews incidents post-resolution for possible improvement and improved customer satisfaction. + Transfers knowledge and /or trains IT staff in the support and operation of infrastructure and information systems. + Acts as leader for projects as needed. + Serves as "subject matter expert" to other IT staff for responsible areas of technology. + Serves as escalation point for support and operations teams + Provides support for on-site and off-hour availability on 7/24-hour basis as defined by the needs of the company and/or systems. Job Requirements: Desired Skills and Experience Progressive experience in systems analysis, design, maintenance, and support. Knowledge and experience supporting VMWare ESXi, Windows servers/NTFS permissions, and server backup and recovery solutions. Knowledge of network attached storage. Bachelor's degree in IT field or minimum 2 years information technology experience. Experience with IT systems analysis, design, and support with baseline knowledge of network and systems platforms and technologies. Task management and problem-solving skills required. Project membership / leadership experience desired. Must have strong communication skills. Must be able to occasionally move, lift and/or carry medium weight objects and materials. Must be able to understand directions, communicate, and respond to requests. Requires effective self-motivation, discipline, and interpersonal skills. Must maintain knowledge of current information technology and healthcare trends. Attends regular department and customer meetings as scheduled. + Evaluates and makes recommendations for new technology or solutions that aligns with approved IT strategy and direction. + Researches and presents information and recommendations to management as appropriate in support of company goals. + Develops, implements and maintains the procedures, processes, and technology necessary to successfully manage the enterprise IT environment and data centers. + Continually analyzes, recommends, and makes improvements to existing processes both manual and automated. + Responds, investigates, communicates, resolves, and documents support requests and incidents in a timely manner. Reviews incidents post-resolution for possible improvement and improved customer satisfaction. + Transfers knowledge and /or trains IT staff in the support and operation of infrastructure and information systems. + Acts as leader for projects as needed. + Serves as "subject matter expert" to other IT staff for responsible areas of technology. + Serves as escalation point for support and operations teams + Provides support for on-site and off-hour availability on 7/24-hour basis as defined by the needs of the company and/or systems. ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedicaQualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.orgEqual Opportunity Employer/Drug-Free Workplace**Requisition ID:** 66846

Keywords: ProMedica Health System, Toledo , IT Systems Engineer - ITS Network - Hybrid, Other , Toledo, Ohio

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