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Customer Support Representative

Company: Cortech
Location: Toledo
Posted on: September 22, 2022

Job Description:

------Hours 8 - 5, Mon - Fri------Must be open to work M-F:9-68-5or7-4PURPOSE OF THE JOB The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning. This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. JOB RESPONSIBILITIES Service our CustomersDeliver consistent service to our customersMaximize every opportunity to "sell" to the customerTake proactive actions to meet customer needs and concerns creating win/win solutionsEnter orders accuratelyDevelop close relationships with our customers and understand what it takes to ensure their successDevelop customer trust by consistently following through on actions and operating with integrityLeverage relationships to obtain outside-in market insightsLeverage product training opportunities Operate in a Waste Free EnvironmentEffectively use Lean Sigma methodology and tools (standard work) to support a waste free environmentIdentify and take action to eliminate non-value added activities within day to day operationsIdentify opportunities for, develop, maintain and execute Standard WorkUnderstand and promote the use of customer tools and technology Live the Safety stand, adhere to the safety responsibilitiesImplement a personal safety action plan and review with leaderAdhere to the Owens Corning safety policies at all times JOB REQUIREMENTS MINIMUM QUALIFICATIONS:High school degree, Associates or Bachelor's degree preferred EXPERIENCE:SAP experience desiredPrevious experience in an ever-changing, fast-paced customer service environmentPrevious experience creating solutions in the best interest of the company and the customer KNOWLEDGE, SKILLS & ABILITIES:Fluency in Microsoft Applications (Word, Excel, Outlook)Knowledge of building materials industry preferredSupply Chain knowledgeStrong oral & written communication and listening skillsSupportive and adaptive to a change management initiatives

Keywords: Cortech, Toledo , Customer Support Representative, Other , Toledo, Ohio

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