Service Advisor - Truck Care
Company: Loves Travel Stops & Country Store
Location: North Baltimore
Posted on: August 7, 2022
Job Description:
Req ID: -287760 -Service Advisor - Truck -CareWelcome to Love's!
-Our service advisors -are -customer-focused professionals -who
-listen to the customer's concerns and advise -them on the best
possible -solutions. -They -are passionate about getting our
customers back on the road quickly -while driving profit through
sales of service, repairs and parts. - -Service Advisor
Responsibilities:
- Greeting customers in person or by phone and providing
exceptional customer service -
- Listen to the description of problems or service -needed -
- Determine type of service required -based on diagnosis -and
prepare repair -orders -
- Estimate the time and cost of every -repair -
- Advise customers on other available -services -
- Secure -agreement from the customer prior to all repairs -
- Manages delivery of required repair action by successfully
setting and managing customer expectations and accepts
-accountability for delivering outstanding service -levels -
- Clearly explain the requested service of every truck -
- Act as a -liaison -between the customers and technicians -
- Maintains documentation, including purchases orders, invoices,
work orders, etc. -
- Verify all final invoices and reconcile work performed and
-charges -We have a lot to offer:
- Medical/dental/vision and -life -insurance -plans -
- Flexible -scheduling -
- Road to Success program for career development -
- On-the-job training -
- Competitive pay (paid weekly) -
- Holiday pay -
- 401(k) with matching contributions
- Quarterly bonus opportunity -Qualifications: -
- Ability to work -flexible shifts-including nights, weekends,
and sometimes -holidays -
- Previous experience as a service manager or supervisor -
- Previous mechanical experience -
- Ability -to -do -some light lifting (no more than 50 -lbs) and
bending -once in a -while -
- Excellent communication skills -
- Basic math and computer skills -Diversity Statement: -From the
founding of Love's, our leaders have been passionate about
providing excellent customer experiences and helping our Team
Members grow. We do both within a culture of respect and inclusion.
In order to sustain this culture, we will welcome individuals who
are diverse in experiences, age, race, gender, sexual orientation,
religion and physical or mental ability. Also, we are committed to
sustaining a professional working environment where ALL people feel
respected. By doing these things we will cultivate diversity of
thought and a spirit of innovation. -Company Growth: -The
opportunities for professional growth are our biggest benefit!
-Love's -continues to grow at a rate of 40+ new stores per year
throughout the US. - Love's is consistently -ranked -highly -on
Forbes Magazine's annual listing of America's largest privately
held companies. Whether -corporate, -retail, -restaurant, or -truck
care, we offer you the opportunity to -drive -your own career. Join
#teamloves today! -Job Function(s): Truck Tire Care -Love's Travel
Stops & Country Stores is the industry-leading travel stop network
in the United States. For more than 55 years, we've provided
customers with highway hospitality and "Clean Places, Friendly
Faces." We're passionate about serving drivers with clean, modern
facilities stocked with fuel, food and supplies. We offer meals
from popular restaurant chains, trucking supplies, showers and
everything needed to get back on the road quickly. The Love's
Family of Companies includes:
- Gemini Motor Transport, one of the industry's safest trucking
fleets
- Speedco, the light mechanical and trucking service
specialists
- Musket, a rapidly growing, Houston-based commodities supplier
and trader
- Trillium, a Houston-based alternative fuels expert
Keywords: Loves Travel Stops & Country Store, Toledo , Service Advisor - Truck Care, Other , North Baltimore, Ohio
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