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Executive IT Support

Company: Dana Corp
Location: Maumee
Posted on: May 15, 2022

Job Description:

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary:

  • As executive IT support analyst you will be responsible to provide white glove (VIP) support to Dana CEO and his staff at the company HQ in Maumee, Ohio. You will be the primary contact to the ELT and their executive assistants. The responsibilities include meeting support, mobile phone support, and working with 3rd party vendor.
  • Provide technical support to the user devices
  • Responsible for the good deployment of the IT standards on hardware, software and processes


    • Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
    • Diagnoses customer issues and assigns appropriate support, if outside scope of support
    • Resolves issues and/or ensures resolution of issues
    • Promotes customer relations in tune with company plans and policies
    • Installs and maintains hardware and software
    • Works with next level of support for the resolution of issues
    • Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements



      Bachelor's Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience


      • 3-5 years related professional IT experience
      • Experience working on Windows 7, Windows 10 based devices
      • Experience working with Office tools
      • Knowledge on handhelds
      • Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.)
      • Mobile devices (tablets, phones etc)
      • Microsoft Teams support

        Language Skills

        • English (fluency in reading, writing and speaking)


          • CompTIA A+ (Strongly Preferred)

            Additional skills

            • Excellent interpersonal relationship
            • Understanding in the support to Executive
            • Ability to monitor workload and prioritize tickets
            • Installing and maintaining customer equipment and/or software
            • Troubleshooting customer problems at customer's desk
            • Diagnosing, resolving and/or escalating problems
            • Interfacing with other groups to resolve problems and close issues
            • Assisting in data gathering and problem analyses
            • Performing the most advanced level of troubleshooting
            • Training/mentoring other associates and/or customers

              Core Competencies:

              • Excellent customer service skills
              • Excellent troubleshooting and problem solving skills
              • Excellent disposition to work with standards and follow processes
              • Ability to effectively relate technical information to non-technical users
              • Effective team player
              • Excellent oral and written communication skills
              • Work with problems of moderate scope and complexity where analysis of the data requires an evaluation of identifiable factors in situations that may present some new material
              • Exercises judgment within broadly defined practices and procedures. Most answers are available, but confers with manager in the event they are not available

                We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

                Unsolicited Resumes from Third-Party Recruiters

                Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Keywords: Dana Corp, Toledo , Executive IT Support, Other , Maumee, Ohio

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