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Residential Project Coordinator

Company: Cutting Edge Countertops,
Location: Perrysburg
Posted on: November 23, 2021

Job Description:

Cutting Edge Countertops is the premier countertop fabricator for the Midwest with five locationsacross Ohio, Michigan and Indiana. We provide high quality countertops with outstanding craftsmanship in a wide range of materials. We are looking for a Project Coordinator who will guide our valued customers through the process ofbringing their project to life.What you'll do in this role:

  • Manage the quote to order process of each project
  • Move orders through the internal system to gathering and recording project details
  • Set and manage Customer expectations
  • Interpret Customer-supplied specifications to ensure project is accurate and distributed with urgency.
  • Contact Customers to gauge status of project and ensure their commitment to the order.
  • Planning effectively and achieving objectives for customer needs and deadlines on a regular basis.
  • Anticipate customer needs and provides services that are beyond customer expectations.
  • Ensure effective and high quality customer service, utilizing a professional and friendly demeanor, when collaborating with customers and team members. Qualified candidates will have:
    • High School Diploma or GED
    • Strong customer focus; ability to efficiently and effectively interact with customer to understand their individual challenges and concerns
    • 2-4 years experience in a customer service role preferred
    • Experience in countertops, kitchen and bath products, the construction industry or interior design desired
    • Must read, write and communicate in English, required
    • Strong Customer Service Skills And have demonstrated skills in:
      • Empathy and listening: have the ability to put yourself in the customer's shoes; listening to what our customers are saying
      • Speed, Flexibility and Agility: energized by the ever-changing business and customer environment
      • Delivering best in class customer service experience
      • Collaboration and Influence: Work positively and professionally with various internal teams to ensure customer centric issues and opportunities are resolved in a coordinated effort
      • Customer Focused: able to build strong customer relationships and deliver customer centric solutions
      • Consistent focus on quality and attention to detail
      • Strong performance and work ethic; Focus on quality and attention to detail
      • Outcome oriented - Has ability to multi-task and desire to see things through to completion
      • Computer savvy, with an ability and willingness to learn new software programsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Cutting Edge offers competitive salary and a comprehensive suite of benefit plans that include Medical, Dental, Vision, Company paid life insurance, Short Term Disability, 401(k) with company match, Voluntary Life insurance, 6 paid holidays and PTO.EEO Statement:Cutting Edge Countertops is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.

Keywords: Cutting Edge Countertops,, Toledo , Residential Project Coordinator, Other , Perrysburg, Ohio

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