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HR Services Representative

Company: Campbell Soup
Location: Napoleon
Posted on: September 15, 2021

Job Description:

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

This role is responsible for the administration surrounding a variety of foundational transactions and systems related to HR policies, practices and procedures across multiple skill/knowledge areas including the employee life cycle, compensation, benefits, leave administration, and general HR policy, procedure or program interpretation. This position is responsible for supporting employees and managers which requires knowledge of benefits, policies, procedures and systems. Typically will provide initial support services to employees and/or managers with a high degree of customer satisfaction, expertise, and timeliness. Operates under general supervision of the Supervisor HR Services Supply Chain with a matrix reporting relationship to the site HR Manager.

Job Description Summary:

  • Handle basic policy/procedure requests.
  • Manage multiple diverse requests/questions received from HR, employees and managers regarding various HR policies, procedures, programs and systems by understanding and/or executing various processes and/or accessing various systems to obtain.
  • needed information to provide solutions.
  • Records and tracks all customer contact in the company’s internal database as well as updates and maintains the knowledge base within the same internal database.
  • Follows through to ensure that each case is fully resolved within the Service Level Agreement and in line with the HR Service Delivery experience principles.
  • Perform Kronos administration.
  • Provide basic Workforce Timekeeper support and administration to managers/supervisors (time card owners) to ensure accurate and timely time card submission.
  • Provide basic Workforce Absence Management support to time card’s owners surrounding relevant local absence polices to ensure accurate progressive disciplinary actions. 
  • Manage/support local leave processes to ensure accurate leave tracking and accrual balances for employees. 
  • Provide certain HRIS/Workday Administration.
  • Ensure those transactions and activities HR is responsible for (i.e creating requisitions, hiring of certain employee types) are completed in an accurate, compliant and timely manner in Workday to ensure all employees are paid accurately and punctually and to ensure all other downstream systems are accurate.
  • Provide managers and employees basic support around manager self-service and employee self-service around the employee portal and Workday to facilitate the company's overall philosophy of employee self-sufficiency.
  • Administer operational and compliance reporting.
  • Execute custom and/or ad hoc operational and compliance reporting from various systems (Workday, Kronos etc) for appropriate stakeholders.
  • Support and execute unemployment claims processing for hourly employees.
  • Support administration of hourly wage program.
  • Perform staffing/recruitment administration.
  • Support local HR and/or hiring manager surrounding internal/external and hourly/salaried openings through activities such as posting jobs, scheduling interviews and related interview logistics, managing post-offer contingencies, Affirmative Action Plans and supporting/leading new hire orientation.
  • Perform program administration.
  • Collaboratively work with other local functions to develop, lead and/or support localized programs to meet business priorities (i.e. Safety, People, Quality, Delivery, Cost) recognition programs and/or community involvement/events.


Job Specifications


Experience:

2+ years in role providing broad HR support with policies and programs required, in a manufacturing environment preferred.

Education:

Associate’s Degree in Business or related field required; Bachelor's Degree in Business or related field preferred.

Skills:

  • Strong communication and interpersonal skills.
  • Exceptional customer service and data entry skills.
  • Must be detail-oriented. Ability to handle multiple initiatives within a fast-paced environment.
  • Proactively able to manage multiple projects, prioritize and adapt to a changing business environment all with a focus on detail, finding solutions and getting results.
  • Able to work well with both individually and in a team-based environment.
  • Ability to deliver against key objectives and timelines.
  • Proficiency in Microsoft Suite (Word, Powerpoint, Excel, Outlook, Sharepoint, etc), Workday (or other HRIS Systems), Kronos Timekeeper/Absence Mgt/Leave modules preferred.
  • Ability to identify and implement process improvements across HR policies, programs and/or programs.

Working Conditions:

This position will participate in activities in both an office and manufacturing environment.

ACR

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Keywords: Campbell Soup, Toledo , HR Services Representative, Other , Napoleon, Ohio

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