Medical Office Specialist: Gastroenterology
Company: Firelands Regional Medical Center
Posted on: June 12, 2021
GENERAL SUMMARY AND SCOPE
Responsible for performing a variety of duties including but not
limited to: greeting patients, vendors, and other visitors and
notifying appropriate staff of their arrival, operating telephone
console to route incoming calls and place outgoing calls,
scheduling of patient appointments, obtaining current and accurate
insurance information each visit, verifying coverage through
insurance company, obtaining pre-certifications or prior
authorizations as needed, maintaining daily accurate records for
timely billing of accounts, notifying patients of account status
and payments due using collection techniques to assist in keeping
accounts receivable current. Assigned to a specific practice but
may need to assist in covering other practice sites.
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIE
Obtains, verifies, updates and scans patient information and
provides support services to patients and medical staff
Verifies patient's current insurance coverage through insurance
Collects and posts co-pays and past due balances, and completes
any necessary forms obtaining signatures as necessary
Obtains prior authorizations and pre-certifications as
Manages referrals through EMR
Follows all incentive guidelines by helping the practice meet a
variety of incentive program goals, including Meaningful Use and
Patient Centered Medical Home
Performs daily banking through Virtual Merchant and FRMC
Prepares a daily financial spreadsheet for practice
Ensure the submission of timely, accurate and complete
information to the Central Billing Office
Uses collection management reports to keep accounts receivable
Looks for instances of Red Flag Identity theft patterns and
reports potential threats to Privacy Officer
Requests, locates, sends and receives patient medical records
according to federal, state or local guidelines
Maintains medical appointments for patients
Answers phones in a pleasant manner, screens calls following
clinic guidelines to appropriately and expeditiously direct
Maintains clean, orderly waiting area including patient message
board, children's area, and reading materials
Organizes and maintains an inventory system to ensure adequate
levels of supplies with emphasis on patient care and cost
Demonstrates Competence related to the application of our core
Practices all facets of Health & Safety
- Demonstrates competence in communication, professionalism,
organizational and analytical skills, and technical/professional
skills and knowledge in performance of duties and responsibilities
rendered to the customer population served.
KNOWLEDGE, SKILLS AND ABILITIES
- Interpersonal: Development and maintenance of effective
relationship with medical and administrative staff, patients and
families, co-workers and the public.
- Ability to communicate effectively in writing and verbally with
medical and administrative staff, patients and families, co-workers
and insurance companies.
- Skill in preparation and presentation of reports to FPG
management as requested. Ability to remain calm and poised in
- Organization policies, procedures, systems and objectives.
Knowledgeable in medical office procedures and medical terminology
with computer and cash handling experience. Governmental
regulations and compliance requirements. Computer systems and
- High school graduate; vocational education preferred.
- Experience in medical ambulatory setting.
- Current CPR certification or obtained within 3 months of
employment and maintained.
- Proficient in the use of personal computers with strong typing
skills. Skilled in the use of Microsoft Outlook, Excel, and Word is
- Eligibility: All employees must be able to provide proof of
their identity and their right to work in the United States. As a
condition of employment, employee will have annual tuberculin
testing. Initial testing upon hire will consist of a 2-step
tuberculin test, symptom survey, or chest x-ray. Employees can
elect to have the Hepatitis vaccine or sign a wavier to decline due
to prior vaccination.
- Must possess a valid State of Ohio motor vehicle operator's
license and insurable under Firelands auto policy. Employee must
provide proof of personal automobile liability insurance coverage
- Successful completion of a 90 day get-acquainted period.
Keywords: Firelands Regional Medical Center, Toledo , Medical Office Specialist: Gastroenterology, Other , Sandusky, Ohio
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