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CUSTOMER SERVICE REPRESENTATIVE

Company: Checker Distributors
Location: Maumee
Posted on: May 6, 2021

Job Description:

Description: Overview:The Customer Service Representative position is an office role that starts at $13 an hour and works Monday through Friday, 8am to 5pm. Due to the nature of the Customer Service Representative position, the starting wage is non-negotiable. Must be able to pass a pre-employment drug screen.The Customer Service Representative is a full-time position, eligible for an attractive benefit package on the 90th day of employment. Benefits include 401k with company match and full medical, dental, and vision insurance package.Checker Distributors is a family-owned company that has been in business for over 70 years, and is continuing to grow! Don't get lost in the crowd working for a huge corporation! If you want to work somewhere that you can truly make an impact, this is the place for you! Many of our employees have worked here long-term, because they enjoy the casual atmosphere and culture of caring leadership! Checker consistently evolves to keep up with an ever-changing business environment, creating stability and growth for our workforce! Don't miss out on the opportunity to work somewhere that you will be able to truly enjoy your job! . Requirements: The Customer Service Representative Essential Duties and Responsibilities are as follows:

  • Enter all customer orders taken via phone, fax, email, or in person with 100% accuracy and promptness
  • Provide customers with order information such as pricing, availability, and product details
  • Make requested changes to orders per customer requests
  • Offer appropriate product suggestions and advice to customers, when applicable
  • Provide Live Chat support, such as immediately accepting incoming chat notifications and promptly replying to requests with professionalism, proper grammar, courtesy, and accuracy
  • Promptly and accurately answer all customer inquiries regarding back orders and other concerns
  • Escalate customer issue when appropriate
  • Record details of critical inquiries, complaints, or comments, as well as actions taken on customer accounts
  • Maintain a positive attitude, even when faced with criticism or frustration PM20

    PI

Keywords: Checker Distributors, Toledo , CUSTOMER SERVICE REPRESENTATIVE, Other , Maumee, Ohio

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