Service Advisor - Truck Care
Company: loves travel stops e country store
Location: North Baltimore
Posted on: February 25, 2021
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Job Description:
Job DescriptionReq ID: 219243 Service Advisor - Truck Care
Welcome to Love's! Our service advisors are customer-focused
professionals who listen to the customer's concerns and advise them
on the best possible solutions. They are passionate about getting
our customers back on the road quickly while driving profit through
sales of service, repairs and parts. Service Advisor
Responsibilities: * Greeting customers in person or by phone and
providing exceptional customer service * Listen to the description
of problems or service needed * Determine type of service required
based on diagnosis and prepare repair orders * Estimate the time
and cost of every repair * Advise customers on other available
services * Secure agreement from the customer prior to all repairs
* Manages delivery of required repair action by successfully
setting and managing customer expectations and accepts
accountability for delivering outstanding service levels * Clearly
explain the requested service of every truck * Act as a liaison
between the customers and technicians * Maintains documentation,
including purchases orders, invoices, work orders, etc. * Verify
all final invoices and reconcile work performed and charges We have
a lot to offer: * Medical/dental/vision and life insurance plans *
Flexible scheduling * Road to Success program for career
development * On-the-job training * Competitive pay (paid weekly) *
Holiday pay * 401(k) with matching contributions * Quarterly bonus
opportunity Qualifications: * Ability to work flexible
shifts--including nights, weekends, and sometimes holidays *
Previous experience as a service manager or supervisor * Previous
mechanical experience * Ability to do some light lifting (no more
than 50 lbs) and bending once in a while * Excellent communication
skills * Basic math and computer skills Diversity Statement: From
the founding of Love's, our leaders have been passionate about
providing excellent customer experiences and helping our Team
Members grow. We do both within a culture of respect and inclusion.
In order to sustain this culture, we will welcome individuals who
are diverse in experiences, age, race, gender, sexual orientation,
religion and physical or mental ability. Also, we are committed to
sustaining a professional working environment where ALL people feel
respected. By doing these things we will cultivate diversity of
thought and a spirit of innovation. Company Growth: The
opportunities for professional growth are our biggest benefit!
Love's continues to grow at a rate of 40+ new stores per year
throughout the US. Love's is consistently ranked highly on Forbes
Magazine's annual listing of America's largest privately held
companies. Whether corporate, retail, restaurant, or truck care, we
offer you the opportunity to drive your own career. Join #teamloves
today! Job Function(s): Truck Tire Care Love's Travel Stops &
Country Stores is the industry-leading travel stop network in the
United States. For more than 55 years, we've provided customers
with highway hospitality and "Clean Places, Friendly Faces." We're
passionate about serving drivers with clean, modern facilities
stocked with fuel, food and supplies. We offer meals from popular
restaurant chains, trucking supplies, showers and everything needed
to get back on the road quickly. The Love's Family of Companies
includes: * Gemini Motor Transport, one of the industry's safest
trucking fleets * Speedco, the light mechanical and trucking
service specialists * Musket, a rapidly growing, Houston-based
commodities supplier and trader * Trillium, a Houston-based
alternative fuels expert
Keywords: loves travel stops e country store, Toledo , Service Advisor - Truck Care, Other , North Baltimore, Ohio
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