Quality Assurance Representative
Company: United Collection Bureau
Location: Toledo
Posted on: January 12, 2021
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Job Description:
Quality Assurance personnel monitor phone calls to make sure all
UCB employees are in compliance with the rules and regulations of
UCB.* Performs call monitors as required by the Corporate Call
Monitoring Procedure to ensure call center employees are compliant
with UCB policies and procedures and that they provide excellent
customer service when speaking to customers.* Ensures the employees
are giving our customers accurate information in a courteous and
professional manner.* Ensures the employees are complaint with all
regulatory guidelines.* Tracks performance of collection agents and
teams on call monitoring forms and call monitoring logs.* Provides
feedback to call center team leaders and managers by providing call
recordings and call monitoring forms via email distribution lists.*
Identifying and recommending procedural improvements.* Answer,
route, and log incoming calls from UCB's dedicated Consumer
Escalation Hotline in accordance with established procedures.*
Complete client-specific monthly requirements as directed by your
manager.* Perform other quality related tasks as directed by your
manager.Benefits Include* Health Insurance* Dental Insurance*
Vision Insurance* Life Insurance* Earned Time-Off* Vacation Pay*
Holiday Pay* Retirement 401-k Plan* Flexible Spending Account*
Direct DepositJob Type: Full-timePay: $10.00 - $11.00 per hourJob
Requirements:Schedule:Monday 9:00am - 6:00pmTuesday-Friday 8:00am -
5:00pm(schedule may be subject to change
Keywords: United Collection Bureau, Toledo , Quality Assurance Representative, Other , Toledo, Ohio
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