Service BDC Rep/Appointment Setter
Company: Yark Chrysler Dodge Jeep RAM
Location: Toledo
Posted on: January 12, 2021
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Job Description:
Service BDC Representative/ Appointment SetterYark Chrysler
Dodge Jeep RAM is looking for a friendly, hardworking individual
with great phone skills to fulfill the service call center position
that is open. Business is growing rapidly, and they are looking for
an energetic individual with great customer service skills to join
their team.Job Responsibilities:* Schedule service appointments*
Reschedule missed service appointments* Other assignments for
outbound call include but are not limited to safety recalls,
recommended services, special order parts, declined service,
pre-paid maintenance* Respond to inbound internet leads by phone,
text message, and email* Book appointments based on maintenance
schedule per brand and in accordance with company policies and
manufacturers specifications* Assist with answering customer
inquiries and problems by routing customer to the contact and or
department* Understand the terminology of the automobile business
and keep abreast of technology changes* Follow all attendance and
punctuality standards and adhere to timekeeping standards* Attend
pertinent training and stay current with the service department
concerns and service techniquesJob Requirements:* Previous customer
service and/or call center experience a plus* Requires strong
communication skills in order to work most effectively with
customers* Must be internet savvy, have good computer skills and
excellent organizational skills to help keep track of all sales
leads and manage customer database* Excellent follow through and
follow up skills* High School diploma or equivalent* Valid driver's
license * Must be able to pass a pre-employment background check
and drug screen prior to employmentApply online now!
Keywords: Yark Chrysler Dodge Jeep RAM, Toledo , Service BDC Rep/Appointment Setter, Other , Toledo, Ohio
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