Patient Care Coordinator - Must be located
Company: Landmark Health
Location: Toledo
Posted on: January 11, 2021
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Job Description:
Do you want to make a difference in healthcare?Landmark Health
was created to transform how healthcare is delivered to the most
medically vulnerable members in our community. Our medical group
provides home-based medical care to chronically ill patients, many
of whom are frail, elderly and ill-equipped to navigate our
overwhelming healthcare system.Because many of our patients are
frail and elderly, we deliver care primarily in the comfort of
their home. Our Program is also offered to eligible patients at no
incremental financial cost to them. We are not a fee-for-service
practice; we benefit economically only if we deliver high-quality
patient outcomes and satisfaction. As a result, our clinical teams
can spend quality-time caring for a smaller number of patients,
giving all patients the space, respect, compassion and care they
deserve.Our model is finding success throughout the country; we are
now the nation's largest risk-based, in-home medical group.At
Landmark, our interdisciplinary teams collaboratively manage our
complex patient panels. These teams are led by Physicians, Nurse
Practitioners, and Physician Assistants, with supporting care
provided by RN Nurse Care Managers, Social Workers, Pharmacists,
Behavioral Health and other employed team members.The Patient Care
Coordinator is responsible for maintaining appropriate call
coverage for Landmark Health's patient facing phone lines while
also contributing to administrative tasks necessary to support the
Landmark clinical model.Candidates must be located in NC, OH, AR,
LA, MS, or KY, and reside within 60 miles of a Landmark
office:--https://www.landmarkhealth.org/locations/* Provide
superlative and empathetic telephonic customer service for Landmark
patients* Actively listen and probe patients in a professional and
timely manner to understand and evaluate patient's need,
specifically whether the need is clinical or administrative*
Warm-transfer calls to Landmark clinical staff for clinically
escalated situations* Communicate and collaborate with members of
the Landmark interdisciplinary team* Utilize critical thinking and
effective communications to help connect the value of the Landmark
program to patients in need of more information* Document
non-emergent patient interactions across Landmark's various
communication methods* Manage the scheduling process for patients
wanting to schedule new visits or reschedule existing ones* Ad hoc
administrative tasks as assigned* Employees in the position can
expect to be on the phone up to 90% of their work shift and
complete other essential function on an as-needed basis* Full time
and part-time roles available, with flexibility for changing shift
coverage over time. Shifts are most mostly outside of normal
business hours: first shift (6 am - 11 am), third shift (5 pm - 1
am), and weekends (9 am - 11 pm).* HS Diploma or GED equivalent;
Bachelor's degree preferred* Experience with escalated customer
service issue resolution; experience with following triage protocol
a plus* 2+ years in a call center environment; health care
experiences a plus* 1+ year of healthcare background with medical
terminology and familiarly of clinical issues* Critical thinking
skills required for success in role* Knowledge of MS Office
products; typing speed of 40+ WPM preferred* Must reside within 60
miles of a Landmark facility
Keywords: Landmark Health, Toledo , Patient Care Coordinator - Must be located, Other , Toledo, Ohio
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