Remote Call CenterAgent (OH,FL,TX) $500 hiring bonus

Company: UNITED COLLECTION BUREAU, INC
Location: Toledo
Posted on: January 10, 2021

Job Description:

Fully Remote Call Center Agent (OH,FL,TX)Collections/ Customer service*** Only Candidates residing in the states of Florida, Texas, and Ohio will be considered***CompensationStarting wage is $10.00 to $15.00 per hour plus Bonus!Consider Joining Our Team!United Collection Bureau, Inc (UCB) is seeking highly motivated individuals for debt collections. The organization recognizes that we must attract, develop and retain the most talented people, and therefore we provide a fun and rewarding work environment. UCB also offers exciting career advancement opportunities, competitive benefits, and flexible work schedules.Principle ResponsibilitiesAs a Collection Specialist you will handle inbound and outbound calls, negotiate and set up payment arrangements, ask open ended questions, and examine each person's financial situation to establish a payment solution.Contact consumers, informing them they have delinquent accountsNegotiate the best possible payment arrangement.The process involves reviewing account information in the collection software system (CUBS), and asking questions of the consumer to better understand perceived obstacles to payment.Document all communications and process account adjustments.Maintain call quality and productivity measures.Maintain a positive, problem solving approach and encourage collaborative relationships within a team environment.ScheduleMonday through Friday, with occasional SaturdaysSeven to eight hour shifts; shifts range from 8am - 11pmScheduled hours vary between 35 and 40 hours per weekSkillsDriven by commissionsProfessional phone etiquette and typingStrong problem solving skillsBasic computer skillsOrganizational skillsHigh School Diploma/GED EquivalentBilingual (English/Spanish) is a plusBenefits IncludeHealth InsuranceDental InsuranceVision InsuranceLife InsuranceEarned Time-OffVacation PayHoliday PayRetirement 401k PlanFlexible Spending AccountHealth Savings Account (HSA)Direct DepositJob Type: Full-timePay: $11.00 - $15.00 per hourMust reside in Florida, Texas, or OhioHigh school diploma or GEDMust pass Background Screening

Keywords: UNITED COLLECTION BUREAU, INC, Toledo , Remote Call CenterAgent (OH,FL,TX) $500 hiring bonus, Other , Toledo, Ohio