Patient Service Coordinator - NWOCC-Toledo - Full Time - Days
Company: ProMedica Health System
Posted on: January 10, 2021
Being a part of a large family has advantages. With more than
500 ProMedica Physicians and advanced practice providers, our
network is the regions most complete, with connections to leading
hospitals and a wide spectrum of health services. ProMedica
Physicians have locations serving northwest Ohio and Southeast
Michigan, all working together with a single mission: the health of
Key member of a patient centric care delivery model for high
quality and service within the office setting. Performs at or above
the standards of care set for the superior patient experience in
clinical and non-clinical settings. Able to proficiently and
effectively navigate through multiple information technology
platforms, EHR work queues and applications to provide and support
best practices/protocols, value based care, supporting,
implementing, and demonstrating the Core Values of ProMedica.
+ Immediately greets patients and visitors as they make contact
with the practice.
+ Registers new patients and verifies patient demographics and
insurance information on existing patients as they arrive for their
+ Answers and/or triages patient telephone calls, records complete
and accurate messages and obtains necessary instructions from the
provider, office manager, nurses, etc. when appropriate.
+ Coordinates the scheduling of patient appointments following the
appropriate processes and procedures.
+ Reschedules patients for follow up as requested by providers.
+ Collects the appropriate co-payment, deductible or visit fee; as
well as, outstanding balances when appropriate.
+ Provides excellent patient service by documenting information
accurately, promptly and legibly in order to meet regulatory
requirements and practice standards. Utilizes medical charts,
forms, practice management systems and all forms of electronic
+ Communicates professionally with patients, providers, and
co-workers at all times. Supports internal and external customers,
to maintain a superior customer experience across the continuum of
care through teamwork.
+ Maintains the provider schedule to meet customer service, access,
and productivity standards of the office.
+ Assists clinical staff and/or providers with outgoing phone calls
to patients, pharmacies, or other providers as appropriate.
+ Participates in practice staff meetings
+ May function as a Medical Scribe. Must follow System Policy
SP17-14 while functioning in this role.
+ Accurately completes and submits the daily charge and payment
+ Performs other duties as assigned.
+ High school graduate or its equivalent.
+ Must be able to understand directions (written and verbal),
communicate and respond to inquires.
+ Able to promote a strong commitment towards achieving outstanding
internal and external customer satisfaction.
+ General computer and typing proficiency.
+ Independent judgment and excellent interpersonal skills requiring
minimal supervision and guidance.
+ Minimum of 1 year experience in a customer service or clerical
ProMedica is a mission-based, not-for-profit health and well-being
organization headquartered in Toledo, Ohio. It serves communities
in 28 states.The organization offers acute and ambulatory care, an
insurance company with a dental plan, and post-acute and academic
business lines. The organization has more than 49,000 employees, 12
hospitals, 2,500+ physicians and advanced practice providers with
privileges, 1,000+ healthcare providers employed by ProMedica
Physicians, a health plan, and 330+ assisted living facilities,
skilled nursing and rehabilitation centers, memory care
communities, and hospice and home health care agencies. Driven by
its Mission to improve your health and well-being, ProMedica has
been nationally recognized for its advocacy programs and efforts to
address social determinants of health. For more information about
ProMedica, please visit www.promedica.org/aboutus.
Qualified applicants will receive consideration for employment
without regard to race, color, national origin, ancestry, religion,
sex, pregnancy, sexual orientation, gender identity or gender
expression, age, disability, military or veteran status, height,
weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
**Requisition ID:** 53985
Keywords: ProMedica Health System, Toledo , Patient Service Coordinator - NWOCC-Toledo - Full Time - Days, Other , Toledo, Ohio
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