Support Services Assistant - Part Time Days - Mercy St. Vincent Toledo

Company: Mercy Health
Location: Toledo
Posted on: October 14, 2020

Job Description:

Thank you for considering a career at Mercy HealthThis position includes weekend and holiday rotation.Job DescriptionSUMMARYProvides customer service by answering phone, completing customer requests, and identifying and resolving problems. Receives, registers and orders patient specimens. Receives and prepares laboratory specimens for testing. Prepares laboratory reports for delivery to clients.Education:High School Graduate or equivalent.Proficient knowledge of computer and communication systems including keyboarding skills.Familiarity with laboratory terminology with one year prior laboratory experience preferred.Communication and telephone skills sufficient to deliver excellent customer service without direct supervision.Analytical and problem solving skills sufficient to organize work quickly and efficiently and resolve problems accurately without immediate supervision.Ability to manage multiple tasks at the same time.Performs laboratory pre-analytical and post-analytical functions including registration, customer service, specimen processing, order entry, report distribution, and problem resolution.WORKING CONDITIONSWorks in office environment, patient service areas, and clinical laboratoryExposure to infections specimensConsiderable walking and standing timeWork involves considerable visual and mental fatigueWork involves stressful conditions due to multiple demandsThis position includes weekend and holiday rotations.RESPONSIBILITIESAnswers incoming phone calls from laboratory clients:* Maintains a high degree of professionalism in handling customer requests* Uses computer system to access and relay requested information* Able to determine patient's test status via computer system* Completes requests for laboratory reports from care-givers, non care-givers, and patients according to policy* Relays technical questions to the appropriate laboratory department* Manages customer requests and completes phone log in an efficient and timely mannerProcesses incoming laboratory specimensRegisters incoming specimens from outreach clientsProcesses requests for additional testing, miscellaneous tests, and orders from specialty areas including Research and Employee/Occupational HealthIncludes holiday and weekend rotations..Mercy Health is an equal opportunity employer.We'll also reward your hard work with:* Comprehensive, affordable medical, dental and vision plans* Prescription drug coverage* Flexible spending accounts* Life insurance w/AD&D* An employer-matched 403(b) for those who qualify.* Paid time off* Educational Assistance* And much moreScheduled Weekly Hours:16Work Shift:Days (United States of America)Department:Core Laboratory - Integrated LabAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Keywords: Mercy Health, Toledo , Support Services Assistant - Part Time Days - Mercy St. Vincent Toledo, Other , Toledo, Ohio