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Help Desk Support

Company: Kelly IT
Location: Toledo
Posted on: October 12, 2019

Job Description:

Job Description: The Help Desk Analyst will be responsible for supporting local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. Major responsibilities

  • Independently investigate and implement solutions to technical issues
  • Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally
  • Spot recurring technical issues and deploy solutions to address the root of the problems
  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups - Background in installing and configuring operating systems, networked and local printers, and business applications
  • Good understanding of IT support ticketing systems
  • Strong problem solving and analytical skills
  • Solid understanding of MS Windows 10
  • VPN
  • MS Windows 7 in an Active Directory environment experience required
  • Comprehension of basic networking concept
    • Requirements Gathering: 2 years *To apply directly email your resume to* - provided by Dice

Keywords: Kelly IT, Toledo , Help Desk Support, IT / Software / Systems , Toledo, Ohio

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