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PBX Operator - Voice Operations - Per Diem - Variable

Company: ProMedica Health
Location: Toledo
Posted on: May 17, 2019

Job Description:

Job Title
PBX Operator - Voice Operations - Per Diem - Variable
Category
Office / Administrative / Clerical
Organizational Unit
ProMedica - ProMedica System - PHS Corporate - Voice Operations (9760)
Location
Toledo, OH 43606 US (Primary)
Job Description

The PBX operator serves as the communication focal point for the hospital, establishing a positive first impression to our customers. Exercises professionalism while receiving all calls to the main hospital and related areas and forwarding them to the appropriate party. Keeps accurate records of personnel affiliated with the hospital. Employs critical thinking, confidentiality, effective communication, customer orientation, troubleshooting techniques and timely response to inquiries related to hospital activities. Must be familiar with medical terminology in order to process calls accurately. Job Requirements

* High school diploma or GED.

* Minimum of two years phone and office experience, preferably in a hospital or similar setting.

* Must be able to move about hospital and between workstations; and prolonged periods of standing.

* Effective interpersonal skills.

* Must be able to operate machinery.

* Must be able to frequently move, lift or carry materials weighing up to 50 lbs., 20% of the time.

* Must be able to input and retrieve information from computer.

* Must possess effective communication skills as they are the first point of contact for the caller.

* Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations.

* Must work independent and possess critical thinking skills to effectively handle emergency calls Suicidal, Code Blue, Disaster, Bomb Threats, etc.

* Requires 4 - 6 weeks of full time training on all 3 shifts.



ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. It serves communities in 30 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 70,000 employees, 13 hospitals, 2,700 physicians and advanced practice providers with privileges, 900+ healthcare providers employed by ProMedica Physicians, a health plan, and 450 assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, outpatient rehabilitation clinics, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

Employee Exemption Type
Non-Exempt
Job Type
Per Diem
Budgeted Hours / Pay Period
0
Shift Type
Variable
Shift Hours

Weekends

On-call Requirements

Additional Schedule Details

Keywords: ProMedica Health, Toledo , PBX Operator - Voice Operations - Per Diem - Variable, IT / Software / Systems , Toledo, Ohio

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