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IT Field Service Specialist

Company: Poet
Location: Leipsic
Posted on: May 11, 2024

Job Description:

:ABOUT POETAt POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and leader in bio-based products in the world. Beyond our world-class culture, POET team members enjoy competitive pay and benefits including;Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locationsCompetitive pay, including shift premium pay for qualifying positionsQuarterly Profit-Sharing Bonuses, and Bi-Annual Incentive BonusesIndividual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contributionPaid Parental LeaveA multifaceted wellness program encompassing the whole person mentally, physically, and spirituallyOnsite fitness centers or fitness reimbursements401K with company matchPaid time off and paid holidaysTuition reimbursementExcellent work-life balance with a 'family-first' cultureSafety and cold weather gear reimbursementsDiscounted home and auto insurance :JOB SUMMARYThis position acts as the primary point of contact for POET bioprocessing facility team members information technology needs in an assigned geographic region. Communicating and working together with other team members is essential for promoting POETs culture. Providing onsite and remote IT support for team members at the bioprocessing facilities helps keep essential IT hardware and business applications operational. This position maintains computer software and hardware such as desktops/laptops, printers, video conferencing equipment and telecommunication equipment that allows the bioprocessing team members to conduct business with POETs customers as well as maintaining communications between all POET business units.This position will provide support to these POET locations: Caro, MI; Fostoria, OH; Leipsic, OH; and Marion, OH.A TYPICAL DAY COULD INCLUDE:Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.Requisition, inventory, configure, install, maintain, repair, upgrade secure and dispose of team member personal computing devices.Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.Escalate server, network, compatibility and design issues to the appropriate team member.Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, and rebooting servers, server configuration and maintenance responsibilities.Document instructions, procedures and licensing as needed.At POET, we are all on the same team. We all help out with responsibilities that may not be specifically listed here. :STRENGTHS OF A SUCCESSFUL CANDIDATE:High school diploma or GED equivalent and a minimum of three years related IT experience.Associate's degree in a technical field; Information Technology, Computer Information Systems, etc. and one year of related IT experience.Advanced knowledge of Windows OS based laptops, desktops, and serversExperience in manipulating users in Active Directory (i.e. password and permission changes)Ability to establish and maintain effective working relationships with supervisors, peers, other team members and vendorsAbility to troubleshoot, install and upgrade hardware and software applicationsBasic knowledge of phone and video conferencing equipment and technologyStrong verbal and written communication skillsSolid understanding of IP and ISDN networks over LAN/WAN infrastructureMust have a valid drivers license with exceptional driving recordDemonstrated competency and high level of understanding and networking technology including TCP/IP based networks and 802.x standardsExcellent organizational, time management and communications skills as well as the ability to adapt to changeAdvanced knowledge of Microsoft Office Suite. Youre capable of learning new programs.GROWTH OPPORTUNITIESAt POET we believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team members position and compensation are carefully determined by considering their unique qualifications and skillset.WORK ENVIRONMENTCulture is king at POET. Were all on the same team. We always communicate. And we park our egos at the door. These arent just slogans on our walls. Its the way we do things at POET.This position is exposed to work in multiple environments, including plant, laboratory and office environments. The team member may be exposed to high noise levels, moving mechanical parts, dusty conditions, internal and external temperature/weather conditions and chemicals.In this role, youll be asked to drive a POET vehicle. A motor vehicle record check will be conducted during the pre-employment process.Up to 75% day travel, 25% overnight travel required. Company provides cell phone, credit card, fleet vehicle and/or air travel for business travel.This role has some physical requirements that our team members will need to be able to perform, such as:Occasionally lifting weight up to 60 poundsClimbing several flights of stairs and laddersOccasionally bending, twisting and turning while lifting weight of less than 50 poundsData entry while seated for greater than one hourWalking up to two or more miles per dayStanding for extended periods of time :POET is an Equal Opportunity Employer (EOE). POET complies with all applicable federal, state and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran Jobble

Keywords: Poet, Toledo , IT Field Service Specialist, IT / Software / Systems , Leipsic, Ohio

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