Computer Tech / Helpdesk

Company: ITS - Integrated Talent Strategies
Location: Toledo
Posted on: January 9, 2021

Job Description:

Integrated Talent Strategies (ITS) is seeking a Help Desk Technician to work in the Toledo, OH area.-- This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.Responsibilities:

• Work with a Call Management and Ticketing System.
• Troubleshoot--and resolve--Windows 7/8/10 and--Microsoft Office issues.
• Installing and uninstalling software, working with--Active Directory (resetting passwords, creating and deleting groups).
• Supporting and troubleshooting hardware, software, equipment and printers, etc.
• Capability of troubleshooting two-factor authentication issues.
• Knowledge of providing support by Remote Desktop Connection.
• Experience with supporting mobile devices (iPhone/Android/iPad).
• Expertise installing desktop backup software and restoring data.
• Familiarity with computer navigation, functionality and terminology.
• Ability to capture and document issues and resolutions.Qualifications:
  • Bachelor's degree in Computer Science, IT or related
  • Excellent oral and written communication skills.
  • Ideally some exposure to troubleshooting wired and wireless data communications and connectivity issues.
  • Recent experience in a IT Support/IT Service position is preferredAbout Integrated Talent Strategies (ITS)-- ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions.-- Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.------Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today.-- Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.-- Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement.-- To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.--

Keywords: ITS - Integrated Talent Strategies, Toledo , Computer Tech / Helpdesk, IT / Software / Systems , Toledo, Ohio