Service Scheduler - $18-$20/Hr

Company: STAFFWORKS GROUP
Location: Toledo
Posted on: April 18, 2024

Job Description:

Job DescriptionJob Title: Service CoordinatorJob Type: Full-time (Direct Hire)Pay Range: $18 - $20 based on experienceFull time Work Location: Toledo, OHJob Purpose: Dispatching field service techs. Creating and tracking service work orders. Duties/Responsibilities:Taking calls/emails from customers for service. Arranging with Parts Dept. and techs, to ensure correct parts/tools are available for anticipated repairs. Deciding the best-suited tech for each repair. Tracking repair if parts need to be ordered and rescheduling. completion of repair upon receipt of parts. Keeping customer notified of repair status.Use of telephone, copier, printer/scanner, Excel, BTS, Fleet Tracker, email.Other projects as assigned. Position Requirements: Education:High school graduate.Experience:3+ years experience in Customer Service/Logistics required.Experience working in production environment a plusRequired Skills:Computer knowledge, phone skills, communication skills.General knowledge of hydraulic and electrical systems.Must be able to multitask and prioritize tasks to optimize efficiency. Must be able to track/maintain multiple projects through completion. Must have strong organizational skills. Must use proper phone etiquette. Performance Goals: This position plays a key role within the Service Department as one that initiates most service work and follows all work to completion. This position is the "go-to" contact for most service-related work for other Employees and customers. As such, each of the other clerical positions within the Service Department takes their lead from the Service Coordinator when assisting with service work processing/ invoicing."Equal Employment Opportunity" Associated topics: employee relations, human resources administrator, human resources advisor, human resources department, human resources operations, human resources project, human resources senior vice president, human resources service, human resources president, job coach

Keywords: STAFFWORKS GROUP, Toledo , Service Scheduler - $18-$20/Hr, Human Resources , Toledo, Ohio