Shift Supervisor
Company: Green Thumb Industries
Location: Toledo
Posted on: April 18, 2024
Job Description:
The Role
The Shift Supervisor is an adaptable and essential part of
management who ensures the team upholds the Green Thumb values and
behaviors each day. The ideal candidate for this job lights up the
charts when it comes to setting a good example and keeping
coworkers motivated. We are looking for a natural leader with
mastery of our inventory of products and top-shelf customer service
skills. Running a dispensary is always a joint effort, and the
Shift Supervisor will also work with the General Manager and
Assistant General Manager to make sure everything on the dispensary
floor is running smoothly and according to rules and regulations.
If you are someone blazing with passion for helping cannabis
patients and customers and someone who always rises to the occasion
of leadership, come grow your cannabis career with Green Thumb!
Responsibilities
Leadership and Communication
- Complete and appropriately delegate assigned tasks during
scheduled shift.
- Exercise independent, sound judgment, analytical and
problem-solving skills to resolve issues in a timely and efficient
manner
- Maintain open communication with the management team and other
coworkers including delivering enforcing company policies as
directed.
- Provide coaching and deliver feedback to help employees exceed
performance and behavioral expectations, including making
recommendations for corrective action as needed.
- Participate in the interviewing, hiring and selection process.
Lead in the onboarding and training of new Personal Care
Specialists in partnership with the General Manager or Assistant
General Manager
- Maintain and coordinate scheduling including employee shifts,
meal breaks and rest periods, to ensure adequate sales floor
coverage and zoning.
Customer Experience
- Support Personal Care Specialists in the consultation of
patients and customers, while role modeling best-in-class customer
service
- Follow and uphold established policies for sales and customer
service to ensure customer satisfaction
- Maintain and seek in-depth knowledge of every product and
strain in the store and consumption methods, as well as
industry-wide product knowledge, and strive to train and share that
knowledge with other members of the team
- Maintain a clean store and organized dispensary
Inventory
- Monitor and maintain inventory levels, ensuring an assortment
of product, and communicating inventory action items with
management
- Oversee the intake and verification of deliveries, transfers,
and inventory management
- Ensure accuracy and inventory operations standards are
consistently maintained within the vault
Dispensary Operations
- Work with the Management team to ensure retail store operations
run smoothly, properly, and in adherence with the applicable rules
and regulations
- Participate in Manager on Duty responsibilities including,
opening, and closing duties, end-of-day daily update emails and
using resources and tools to drive Key Performance Indicators
(KPI), as directed
- Support all Personal Care Specialist duties at various work
stations, as assigned by store leadership based on staffing and
business needs
Compliance and Cash Handling
- Verify of proper paperwork, documentation, and ID for
patient/customers
- Demonstrate proper cash handling including accurately
processing payments, discount application and cash
maintenance
- Report team member issues or patient situation to General
Manager or Assistant General Manager in a timely manner
- Adhere to and uphold all Security measures and safety
compliance put in place
Qualifications
- Must be proactive, with strong work ethic, attention to detail,
and strong communication and leadership skills
- Meet timelines consistently and be able to effectively work
under pressure
- Continuously open to constructive, developmental
feedback
- High level of interpersonal skills in a fast-paced,
cross-functional, deadline-oriented environment.
- Ability to use standard office equipment and computer software,
including word processing, database management, spreadsheet
applications, and email
- Leadership or Management experience, preferred
- Cannabis experience, preferred
- Inventory control experience, preferred
Additional Requirements
- Must be 21 years or older
- Must pass all required background checks including state
specific cannabis employment requirements
- Possess valid driver's license or state ID.
- Must be and remain compliant with all legal or company
regulations for working in the industry.
- Requires open availability (i.e., ability to work mornings,
days, nights, and weekends), ability to work full-time; and
reliable, responsible, and dependable attendance
- Ability to resolve conflict, handle employee and
patient/customer complaints, and settle disputes
Working Conditions
- While performing the duties of this job, the employee is
regularly required to perform grasping, talking, hearing, seeing
and repetitive motions
- Ability to work outdoors in varying and sometimes adverse
weather conditions when the business requires such as performing
retail operations outside via curbside service, removing trash or
other outdoor tasks.
Physical Demands
- Must be able to lift, carry and balance up to 30 pounds (100
pounds with assistance)
- Role includes standing or walking for prolonged periods of time
(i.e., up to the duration of a scheduled shift), as well as
stooping, sitting, bending over and/or crouching
Keywords: Green Thumb Industries, Toledo , Shift Supervisor, Hospitality & Tourism , Toledo, Ohio
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