Shift Leader
Company: Buffalo Wild Wings
Location: Findlay
Posted on: January 26, 2023
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Job Description:
JOB PURPOSE: - The purpose of this position is to provide
additional support to the management team and allow for additional
coverage during peak periods, or in the absence of a Manager. - - -
- - - - - - - -CORE JOB FUNCTIONS / RESPONSIBILITIES - - -
-TeamTeam Relations & HRFollow appropriate procedures in the event
of a Team Member injuryTraining & DevelopmentConduct pre-shift
meeting with Team MembersSet shift goals with Team MembersCoach
Team Members during the shift to achieved desired goalsCoach Team
Members after the shift to review status toward shift goalsConduct
Team Member Quick Screen Interviews (Exposed in MIT, but requires
additional practice)Train Hourly Team MembersManage Team Member
Behaviors Measure in the GEM ReportConduct disciplinary sessions
with hourly team members & document informal discussions- Formal
PCR not appropriate (Exposed in MIT, but requires additional
practice)Follow Company Procedures When Team Member Injuries
OccurAble to navigate the Snag-A-Job website and find
applicantsGuestGuest RelationsFigure 8s during peak periods100%
Table TouchesAddress Guest complaints on the floorFollow
appropriate procedures in the event of a Guest injuryMarketing in
unitSet the restaurant Game Day atmosphereQuality OpsQuality &
StandardsEnsure Team Members wear proper uniformsEnsure Team
Members open/close/phase work is completeEnsure prepped items are
made to spec and quantity notedReceive food ordersReceive liquor
ordersShift ManagementMonitors food safety and food quality
throughout the shift.Perform end of night paperwork, in the event
of a double close or emergencyBreak down cash drawersComplete all
duties associated with shift changeFill out table sectionsConduct
Server checkoutsPrint Sports Line UpPlace orders in POS
systemComplete all morning paperworkTechnology86 and un86 menu
itemsAbility to use Zhub, CTUIT, InMoment (PGR&GEM), TalentReef
(Hiring, Onboarding)Start-up/shut down terminalsAble to operate all
functions of the AV towerResponsible for maintaining NTN tablets at
100% working orderR&MAble to change projector bulbAble to clean
projectorSafety and SecurityIdentify potential safety
hazardsMonitor RAS throughout the shift -Properly check an
IDDiscontinue service to GuestsAudits tables throughout the shift
to monitor rate of consumptionSpends additional time in the bar on
closing shifts to interact with GuestsEnsures all last call
procedures are being followed.Follow and monitor proper hand
washing and glove use proceduresFollow appropriate procedure to
prevent robberyEnsure all vendors and Team Members enter through
the front doorEnsure evening trash runs are completed according to
CSPMake all Menu Items to SpecFollow Company procedures if/when a
robbery occursMaintain all vending equipmentSales and ProfitCost
ManagementLabor - - -Monitors labor throughout the shift via labor
reportsCuts the floor appropriateCOGS FoodMonitors recipe adherence
throughout the shift- coaches as appropriatePersonally able to make
all food items to spec with assistance of menu spec training
materials.Monitors shortening management processesCOGS
AlcoholMonitor recipe adherence throughout the shift- coach as
appropriateMonitor bartender pouring practices throughout the
shift- coach as appropriatePersonally able to make all drink items
to spec with the assistance of drink menu training materials.Bar
Liquor/Beer orderingBar InventoryCVDFollow appropriate procedures
for pullbacks and CVDsOperationsEnsure fire up/fire down of
fryersEnsure AV fire up is staggeredKnow P.O.P. Monthly
featuresCommunicationDocument shift highlights in daily log and
manager communication board. -Complete a Guest incident/injury
reportComplete a Team Member injury reportLeadership
TrainingProfessionalismServSafe food certificationServSafe Alcohol
certification or TIPS certified -Communication/ personal
impactSetting goals and action stepsDIRECT RESPONSIBILITYAble to
read staff availability worksheetAble to set a schedule according
to shift pars -Responsible for turning in the FOH schedule to the
Hospitality manager in a reasonable amount of time.The duties of
this position may change from time to time. Buffalo Wild Wings
reserves the right to add or delete duties and responsibilities at
the discretion of Buffalo Wild Wings or its managers. This job
description is intended to describe the general level of work being
performed. It is not intended to be all-inclusiveShift Leader
candidate must demonstrate these skills prior to promotion. - - - -
PHYSICAL DEMANDSThe physical demands for this position are sits,
stands, bends, lifts, and moves intermittently during working
hours. If asked to perform a task outside of physical capabilities,
be sure to notify your General Manager or Human Resources. These
physical requirements may be accomplished with or without
reasonable accommodations. - - - - - -
Keywords: Buffalo Wild Wings, Toledo , Shift Leader, Hospitality & Tourism , Findlay, Ohio
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