Customer Service Representative

Company: Zatkoff Seals & Packings
Location: Maumee
Posted on: August 7, 2022

Job Description:

Description:
The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Main duties and responsibilities are:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Assists the Technical Sales Representative with price negotiation and contract review.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Monitor inventory levels for specific customer products.
• Project management in conjunction with Technical Sales Representative.
• Performs other related duties as assigned. IndeedSponsored PM21 .
  
  Requirements:
  Required Skills/Abilities:
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Proficient in Microsoft Office suite or related software.
  • Technical math and mechanical skills preferred. Education and Experience:
    • High school diploma or equivalent required.
    • Bachelor's degree preferred.
    • Customer service experience preferred.
    • Experience reading blueprints preferred.
    • Experience in the rubber, seal, or gasket industry preferred. Physical Requirements:
      • Prolonged periods sitting at a desk and working on a computer.
      • Must be able to lift up to 15 pounds at times.
      • Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing. Schedule: This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Benefits: Zatkoff offers the following benefits for full-time employees:
        • Health insurance
        • Dental insurance
        • Vision insurance
        • Life insurance
        • Short and long-term disability
        • Employee Assistance Program
        • Profit sharing
        • Annual performance bonuses PI187815375

Keywords: Zatkoff Seals & Packings, Toledo , Customer Service Representative, Hospitality & Tourism , Maumee, Ohio