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Customer Service Representative

Company: Zatkoff Seals & Packings
Location: Maumee
Posted on: August 7, 2022

Job Description:

The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Main duties and responsibilities are:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products.
  • Assists the Technical Sales Representative with price negotiation and contract review.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Monitor inventory levels for specific customer products.
  • Project management in conjunction with Technical Sales Representative.
  • Performs other related duties as assigned. IndeedSponsored PM21 .

    Required Skills/Abilities:
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.
    • Proficient in Microsoft Office suite or related software.
    • Technical math and mechanical skills preferred. Education and Experience:
      • High school diploma or equivalent required.
      • Bachelor's degree preferred.
      • Customer service experience preferred.
      • Experience reading blueprints preferred.
      • Experience in the rubber, seal, or gasket industry preferred. Physical Requirements:
        • Prolonged periods sitting at a desk and working on a computer.
        • Must be able to lift up to 15 pounds at times.
        • Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing. Schedule: This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Benefits: Zatkoff offers the following benefits for full-time employees:
          • Health insurance
          • Dental insurance
          • Vision insurance
          • Life insurance
          • Short and long-term disability
          • Employee Assistance Program
          • Profit sharing
          • Annual performance bonuses PI187815375

Keywords: Zatkoff Seals & Packings, Toledo , Customer Service Representative, Hospitality & Tourism , Maumee, Ohio

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