Full-Time Customer Service Supervisor
Posted on: August 7, 2022
At Kohl's our strategy is to become the most trusted retailer of
choice for the active and casual lifestyle. Be part of a team
culture that values diversity and inclusion, works hard to help
each other succeed, and celebrates each other's wins to deliver a
best-in-class experience for our customers. -About the RoleIn this
role -you will provide direction and supervise associates to
support a sales driving culture while focusing on creating a
consistent customer experience. You will engage and connect with
our customers by providing excellent customer service through our
hospitality mentality approach. You will offer information to the
customer on current merchandise assortment, store promotions and
events, and execute operational processes effectively and
efficiently. Your goal is to connect with the customers to solve
their shopping needs making everyone feel respected, appreciated
and rewarded.Key AccountabilitiesSupport Sales, Hospitality,
Operations, People and Conversion through our Shop C3 ProgramKey
holder responsibilities including opening and closing store
- Drive sales by providing an inspiring environment that
motivates customers to add to their basket
- Trip assurance through a replenished sales floor
Deliver a consistent sales floor experience
- Build customer connections with a greeting and execute an
authentic hospitality experience
- Support sales floor, fitting room, point of sale, and
operational processes, as required
- Omni, Freight flow process oversight
- Ensure all customers feel respected, appreciated and
Build trust to solve the customer shopping needs
- Leverage omni channel offerings to deliver a frictionless
- Accurately deliver on our operational processes, BOPUS, BOSS,
Build rapport and make a genuine connection with the customer
- Acknowledge and assist customers through our company programs
- Complete transactions accurately and efficiently while engaging
Be a savings consultant to help customers save with a Kohl's Card
- Converts, opens and activates Kohl's Card applications
- Trains associates to maximize credit and loyalty conversion
performance and customer experience
- Observes associate performance and provides feedback in
partnership with Assistant Manager/Store Manager
- Oversees daily functions of the Cash Office (i.e. register and
cash balancing, change orders, authorizing voided transactions,
supplies, over/short research)
- Courteous and responsive to requests and questions
- Onboard, train and develop associates -
Essential FunctionsThe requirements listed below are representative
of functions an associate will be required to perform and the
associate may be required to perform additional functions. The
company may revise this job description from time to time. - -To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions, absent undue hardship.
- Ability to perform the Key Accountabilities
- Ability to maintain prompt and regular attendance as set by the
- Ability to comply with dress code requirements.
- Ability to learn and comply with all company policies,
-procedures, standards and guidelines.
- Ability to receive, understand and proactively respond to
direction from supervisors/managers and other company personnel.
- Ability to work as part of a team and interact effectively with
- Ability to work in a fast paced environment and accomplish
multiple tasks within established timeframes.
- Ability to satisfactorily complete company training
- Basic math and reading skills, legible handwriting, and basic
- Ability to operate and communicate on multiple frequency
devices, handheld scanners, and other technology equipment as
- Availability to work days, nights, and weekends.
- Perform work in accordance with the Physical Requirements
Physical Requirements -
- Must be able to lift up to 50 lbs. frequently and occasionally
over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist,
reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand and/walk for the duration of a scheduled shift
(at least 8 hours).
- Ability to visually verify information and locate and inspect
- Ability to wear a face mask or covering and other personal
- Ability to withstand exposure to varying temperatures,
humidity, and other elements while performing certain job duties
including but not limited to curbside, truck unload, etc.
Preferred Qualifications -
- Must be at least 18 years of age or older
- Written and verbal communication skills with the ability to
influence in a clear and concise manner
- Naturally curious; desire to learn
- Commitment to valuing diversity and contributing to an
inclusive work environment -
Keywords: Kohl's, Toledo , Full-Time Customer Service Supervisor, Hospitality & Tourism , Findlay, Ohio
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