Customer Service Rep

Company: CORESTAFF Services
Location: Toledo
Posted on: January 16, 2022

Job Description:

JOB TITLE: Customer Service Agent
Apply to work at a Fortune 500 company, in business for over 75 consecutive years, with cutting-edge innovations continuing to enhance lives and the communities in which we live, work and play!

JOB DESCRIPTION
Monday to Friday
40+ hours/wk
Ability to work remote- but must be local to train on site
$17.00 starting pay
Position Specifics:
This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday.
Opportunities exist to work over-time based on business need.
Schedules will fluctuate within this time frame based on business demand.
Qualified candidates must be flexible and available to work daily varying schedules between 8am-6pm.
PURPOSE OF THE JOB
The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with company standards. The role is part of the Supply Chain and Industrial Strategy organization (SCIS).

JOB RESPONSIBILITIES
Provide quality service to internal and external customers.
Handle incoming customer calls, emails and web inquiries regarding products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into the internal system
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
Advise customers on newly available products and programs to promote the brand and drive overall sales
Follow up with customers as requested
Metrics :
Call quality score
Customer feedback
Information accuracy
Adherence to schedule
MINIMUM QUALIFICATIONS:
High School diploma or equivalent (Associates or Bachelors Degree preferred)
At least one year work experience in a customer facing environment
EXPERIENCE :
Building materials experience
1-3 years prior customer service experience
Prior experience working in a team environment
Demonstrated ability to work independently
KNOWLEDGE, SKILLS & ABILITIES:
Strong oral and written communication skills
Proficient typing skills
Professional appearance and demeanor appropriate for corporate environment
Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
Strong team building, customer service, planning and organizing skills
High attention to detail with the ability to handle multiple priorities
Ability to excel in a fast paced and ever-changing work environment
Ensures personal accountability
Quickly learns and adapts to change
Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Keywords: CORESTAFF Services, Toledo , Customer Service Rep, Hospitality & Tourism , Toledo, Ohio