CUSTOMER SERVICE REPRESENTATIVE

Company: Checker Distributors
Location: Maumee
Posted on: February 25, 2021

Job Description:

Description:
Overview:The Customer Service Representative position is an office role that starts at $13 an hour and works Monday through Friday, 8am to 5pm. Due to the nature of this position, the starting wage is non-negotiable. This is a full-time position, eligible for an attractive benefit package on the 90th day of employment. Benefits include 401k with company match and full medical, dental, and vision insurance package.Checker Distributors is a family-owned company that has been in business for over 70 years, and is continuing to grow! Don't get lost in the crowd working for a huge corporation! If you want to work somewhere that you can truly make an impact, this is the place for you! Many of our employees have worked here long-term, because they enjoy the casual atmosphere and culture of caring leadership! Checker consistently evolves to keep up with an ever-changing business environment, creating stability and growth for our workforce! Don't miss out on the opportunity to work somewhere that you will be able to truly enjoy your job!Job purpose The Customer Service Representative is responsible for promptly providing effective customer service for all customers by using knowledge of company products and services. The Customer Service Representative will interact with customers to provide information in response to questions, concerns, and complaints by phone, email or online chat. The Customer Service Representative is responsible for order entry, order maintenance, and problem resolution. The ideal candidate will have expert communication and listening skills. The essential duties and responsibilities; knowledge, skills and abilities; physical demands; and work environment are representative of those that must be performed satisfactorily, must be met, or will be encountered with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. .

Requirements:
Essential Duties and Responsibilities

• Enter all customer orders taken via phone, fax, email, or in person with 100% accuracy and promptness
• Provide customers with order information such as pricing, availability, and product details
• Make requested changes to orders per customer requests
• Offer appropriate product suggestions and advice to customers, when applicable
• Provide Live Chat support, such as immediately accepting incoming chat notifications and promptly replying to requests with professionalism, proper grammar, courtesy, and accuracy
• Promptly and accurately answer all customer inquiries regarding back orders and other concerns
• Escalate customer issue when appropriate
• Record details of critical inquiries, complaints, or comments, as well as actions taken on customer accounts
• Maintain a positive attitude, even when faced with criticism or frustration Education and/or Experience
  • Education: High School Diploma/GED preferred
  • Experience: Two or more years in a customer facing role
  • Experience: One year or more of computer based billing system or point of sales system Other Skills
    • Ability to work accurately and effectively under tight deadlines
    • Ability to communicate clearly, concisely, and professionally
    • Ability to perform basic math calculations
    • Ability to maintain a clean and organized workspace
    • Proficient keyboarding skills
    • Above average attention to detail
    • Ability to work occasional overtime, including the weekend
    • Ability to follow Checker's policies and procedures
    • Maintains positive and respectful attitude while working independently and in a team environment
    • Maintains a dependable attendance record Working conditions Weekly schedule: Monday-Friday 8a-5p. This role routinely uses standard office equipment such as computers, mouse, screen and office equipment. Physical requirements While performing the duties of this job, the employee is required sit for extended periods of time, as well as speak clearly on the phones for up to eight (8) hours a day. Regularly use hands and fingers to handle, control or feel objects tools or controls. The employee is continuously required to speak English clearly so listeners can understand, understand the speech of another person, focus on one source of sound and ignore others, and hear sounds and recognize the difference between them. The employee must occasionally lift up to 25 pounds and complete manual work such as folding paper, filling envelopes, applying stickers and labels, sorting items, and assembling gift bags. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Compensation The starting rate of pay for this position is $13.00. Attractive benefits package (medical, dental, vision, etc.) after 90 days of employment. Direct reports This position has no direct supervisory responsibilities. PI130719876

Keywords: Checker Distributors, Toledo , CUSTOMER SERVICE REPRESENTATIVE, Hospitality & Tourism , Maumee, Ohio