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Blood Driver - Team Supervisor

Company: American Red Cross
Location: Toledo
Posted on: September 4, 2020

Job Description:

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Job Description:Team SupervisorJob SummarySupervise blood collection (whole blood and apheresis) operations at fixed and/or mobile sites to ensure an efficient, effective and compliant process. Supervise staff, create a team environment and provide leadership needed to maintain premiere donor care, customer safety and satisfaction during the blood collection process. Demonstrate excellent public relations to promote a positive, professional image of the American Red Cross. Work independently with attention to detail ensuring adherence to quality standards. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.Responsibilities1. Ensure blood drive compliance with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. Ensure SQUIPP (safety, quality, identity, purity and potency) for all products collected under their supervision.2. Plan, manage and direct all aspects of blood and/or apheresis collection operations (fixed site and/or mobile) to ensure an efficient and effective process. Recognize and correct donor flow inefficiencies. Monitor work area and practices to ensure a safe environment; take preventative and/or corrective action to prevent safety hazards and potential injuries to donors, volunteers and staff.3. Supervise staff including hiring, training, evaluation, and discipline to ensure a well-qualified team and to enhance operational success. Monitor individual and group performance to improve overall teameffectiveness.4. Perform clerical administrative functions to provide documentation and ensure donor/recipient safety and to monitor staff competency. May perform or serve as a trainer for all blood collection procedures.5. Meet or exceed donor, sponsor and other customer's service expectations. Seeks and uses customerfeedback to improve services.6. Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.7. Complete required readings and training assignments by assigned deadline. Documentation oftraining/communication for team is accurate and timely.8. Support activities to recruit/re-sign donors and other process improvement initiatives.9. Perform other related duties as necessary.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.ScopeSupervise and oversee all aspects of daily blood collections operations. Perform, assess and provide training for blood collection activities as needed. Responsible for supervision of team of line staff. Ensure team focus on customers. May operate ARC vehicles in compliance with regulations.Must balance production, customer service and compliance on a daily basis, ensuring integrity of operation.QualificationsBachelor Degree, RN/LPN or equivalent combination of related education and experience required, with current state licensure as required. Minimum two years related experience required. Supervisory experience preferred. Related experience includes medical, technical, supervisory experience or documented satisfactory performance as a Collections Specialist. Customer service experience required. Effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Proficient with Microsoft office applications.CompetenciesThe duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.Essential Functions/Physical RequirementsThe duties above indicate the essential functions of the position. Operational flexibility is required to meetsudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site.Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks.* The job responsibilities of this position render it exempt under the applicable duties test; however, someindividuals holding the position may work on a part-time basis and therefore may not meet the salary threshold that would allow them to be treated as exempt.Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Toledo , Blood Driver - Team Supervisor, Hospitality & Tourism , Toledo, Ohio

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