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Patient Access Positions - Mercy Health St. Charles Hospital

Company: Mercy Health
Location: Toledo
Posted on: November 23, 2021

Job Description:

Thank you for considering a career at Mercy HealthAbout UsAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.Next Steps:

  • Complete an online application.
  • Complete the task to take the application assessment.
  • Upon completion of your assessment, you may be sent an email with a link and instructions to complete the HireVue video interview.
  • Click HERE to opt in to receive the link for the video interview via text message and speed up the interview process. Message and data rates may apply.Patient Access - St. Charles HospitalJob Summary:The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.Essential Functions:
    • Provides excellent customer service and communications skills with patients, medical staff, and the general public
    • Must possess the ability to troubleshoot and resolve problems promptly
    • Performs registration and basic insurance verification, ensuring accurate patient identity for billing
    • Maintains the confidentiality of all patients' records and accounts
    • Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
    • Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
    • Other duties as assignedEducation:
      • High School Degree or GED
      • Associate Degree preferred but not requiredExperience:
        • Prior experience in patient registration/healthcare preferred but not required
        • Knowledge of medical terminology is preferred but not requiredSkills & Abilities:
          • Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
          • Engage with staff and patients in a professional manner
          • Basic math skills**Full Time and Part Time Available **Mercy Health is an equal opportunity employer.We'll also reward your hard work with:
            • Comprehensive, affordable medical, dental and vision plans
            • Prescription drug coverage
            • Flexible spending accounts
            • Life insurance w/AD&D
            • An employer-matched 403(b) for those who qualify.
            • Paid time off
            • Educational Assistance
            • And much moreScheduled Weekly Hours:40Work Shift:AllDepartment:SS Revenue Cycle - Legacy MH AcuteAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Keywords: Mercy Health, Toledo , Patient Access Positions - Mercy Health St. Charles Hospital, Healthcare , Toledo, Ohio

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