Revenue Cycle Manager
Company: Neighborhood Health Association of Toledo, Inc.
Posted on: November 19, 2023
Neighborhood Health Association (NHA), a Federally Qualified
Health Center (FQHC), is the largest community health center system
in Northwest Ohio with partnerships that include ProMedica, Mercy
Health, and University of Toledo Medical Center. NHA has grown from
a single location in 1969 to 12 medical and dental clinics
throughout Lucas County. Today we operate multiple health centers
including pediatrics, adult medicine, dental services, health care
for the homeless, women's health center, senior centers and a full
service pharmacy with lab services on site.
The Revenue Cycle Manager is an on-site position and is responsible
to develop, plan, organize and implement current and future
strategies to bill customers, process payments, minimize bad debt,
improve cash flow and manage the overall health of the company's
receivables. Also responsible for coordinating, in cooperation with
the Manager of Registration Services, and under the direction of
the CFO, day-to-day activities of the organization as they relate
to revenue cycle functions which include but are not limited to
front office services, billing, collections, accounts receivables
and financial planning for patients.
This manager will work with the Manager of Registration Services on
revenue cycle performance to meet short term strategic goals and
will provide analytical analysis and create written guidelines,
policies, and procedures in accordance with implementation of all
work processes as a result of thorough analysis.
Duties and Responsibilities:
- Develops strategic plans and programs for the Revenue Cycle
team and ensures that goals and objectives of the team are properly
defined and clearly established.
- Develops policies, guidelines, and implementing procedures and
ensures consistent company-wide implementation.
- Develops budgetary plans, programs, and guidelines to ensure
the team's strict adherence with financial guidelines and
- Ensures that operating expenses are well within the prescribed
limits of budget plans and fiscal guidelines.
- Provides projections and reports as required, for development
and management of budget; produce and analyze monthly reports that
assist in the monthly forecast process.
- Monitors timeliness and effectiveness of department activities,
ensuring that outstanding patient accounts and accounts receivables
is no more than the agreed upon limit and that bad - - debt is -
within budgeted target.
- Monitors effectiveness of collection efforts and maintains
insurance billings are current within the established time frame
specified in the department policy.
- Compiles and prepares various status reports for management in
order to analyze trends and make recommendations.
- Enhance and standardize our work-flow processes throughout the
revenue cycle to assist in achieving consistency in maintaining the
critical success factors outlined in the Company's - - - standard
- Create a cross functional training manual for NHA leaders that
incorporates, as well as, aligns the Company's strategy and culture
of Certainty and Operational Excellence.
- Designs and develops the appropriate organization structure for
the Revenue Cycle team. -Delineates, defines, and streamlines its
various functional activities, thereby ensure its effectiveness in
maximizing the utilization of both asset and people
- In collaboration with Human Resources Department, conducts in-
depth assessment interviews to determine the technical and
behavioral competencies of the candidate to ensure that - - the
best from among the qualified candidates are being hired in the
- Designs and develops training programs that are relevant and
necessary for the continuous development of the technical
competencies of the team.
- Ensures thatHIPPAA Notice of Privacy Practicesis on display, if
- Bachelor's degree in business administration, health
administration or other related field is preferred. Comparable
education and experience will be considered.
- Minimum of 5 years of experience in health care revenue cycle
coordination or analytics and /or billing. -
- Strong background in financial management and knowledgeable of
federal and state laws and requirements relating to healthcare
- Strong managerial competencies in the areas of leadership and
team development, managerial coaching and mentoring, and
situational assessment skills and with proven track record in
building and developing high performing teams.
This position is salary exempt and is full-time Monday - Friday, no
evenings, weekends, or holidays. - The Revenue Cycle Manager
position is a on work-site position; it is not available as a
remote work opportunity.
We offer a competitive salary and benefits package including
Health, Dental, Vision and Life Insurance, a matching retirement
plan, Employee Assistance Program, 11 paid holidays and generous
Please provide your salary requirements when you apply to be
considered for an interview for this position.
For more than 50 years, NHA has placed a strong focus on prevention
and empowering individual responsibility in managing their health
care and overall well-being. Our services are acutely responsive to
the needs of everyone throughout the communities we serve,
providing excellent care and the best health practices.
Our Mission: Through our exceptional health care services, we
empower and educate, aggressively working to eliminate health care
inequities, while supporting personal responsibility for one's own
health regardless of the ability to pay.
We are a drug free workplace, and an Equal Opportunity Employer
Keywords: Neighborhood Health Association of Toledo, Inc., Toledo , Revenue Cycle Manager, Executive , Toledo, Ohio
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