Product Support Manager - Hiab

Company: Cargotec
Location: Perrysburg
Posted on: May 28, 2023

Job Description:

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

Purpose of the position
---To provide industry leading product sales support for our Hiab Cranes Product line.
---To support our best in class customer experience by delivering differentiated options and solutions, with
market leading offerings supporting our customers & organization.
---To support our sales and service Hiab Cranes product strategy in order to deliver profitable growth and
performance across the product lifecycle.

Main tasks and responsibilities
---Drive and support sales, growth and profitability for defined market and products in line with budget and
strategy, supporting local and global Product Management.
---Key Point of contact for the Hiab Cranes Sales and sales process staff.
---Provide Technical Support to our customers and organization.
---Lead and execute customer requirements for product documentation, warranty and training
---Understand the market situation (adapt current offering to local markets)
---Report on market intelligence: trends/needs, product performance & competitive offering
---Report on customer intelligence
---Handle local product related questions
---Support the launching of new products and options/features
---Organize / give product training on area level
---Fast reactions to customer requests and demands
---Identify focus segments supporting local sales strategy
---Participate in product councils and give input to PLC and NPD work
---Deliver customer feedback and insights to services
---Participate in sales planning and business reviews with sales
---Support local and global Product managers in cost analysis (cost development, fixed costs vs direct costs, FL
vs BL vs MAU, inflation,)
---Administration of product data in configurator and sales tools
---Regular Travel Required
KPIs:
---Growth in sales
---GM
---Market share growth by segment / region
---NPD sales in the last 3 years (% of total sales)
---Price/Margin improvements
---All product data up to date in sales tools/configurator

What you'll need to succeed

Education:
---Technical and/or Business Degree
Experience:
---5 years in similar role, or
---5 years technical sales experience, or
---5 years engineering experience
Competencies:
---Good technical understanding of product & application
---Strong Commercial, strategic and Influencing skills
---Strong communication skills
---Cross functional collaboration skills
Desired behavior:
---Ability to work in a Matrix structure in ambiguity (self lead)
---Strong ability to influence
---Customer centric mindset
---Organized
---Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and
how they will affect the responsibilities and accountabilities of the position
---High sense of urgency
---Service and customer focused
---Passionate about driving performance improvements

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
---Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
---As low as $0 premium!
---401k program with company match
---Personal time off and company-paid holidays
---You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
---Opportunities for career growth and competitive salary commensurate with experience
---Paid training
---Company mentoring program
---Tuition reimbursement for job-related continued education

Interested to join?

Please submit your resume/CV today for consideration!

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com

Keywords: Cargotec, Toledo , Product Support Manager - Hiab, Executive , Perrysburg, Ohio