Order Management Specialist
Company: BCI
Location: Northwood
Posted on: May 27, 2023
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Job Description:
For over 25 years, Telesystem has been empowering businesses
across the country with a range of innovative network,
communication and collaboration solutions designed to address the
business-specific needs of each customer, such as SD-WAN, Managed
WiFi, Hosted VoIP, Managed Security, Dedicated Internet, and
Unified Communications. Guided by strategic partnerships and a
customer-centric mission, these customized solutions are backed
with white-glove implementation and 24/7 US-based support.
Telesystem currently delivers enterprise collaboration solutions
and networking services to businesses in 45 states, DC and four
foreign countries. Our customers include hospitals, universities,
local public and private school districts, banks, multi-location
retail establishments and regional government offices, to name a
few.
JOB TITLE: Order Management Specialist
DIVISION: Network Operations
DEPARTMENT: Facilities
JOB SUMMARY: Responsible for providing an effortless customer
experience while managing existing service changes for a large base
of customers. The Order Management Specialist will facilitate move,
add, change and disconnect requests from the sales team and/or
customers by generating service orders for their requests. In
addition to these responsibilities, the Order Management Specialist
will be involved in process improvement and efficiency to
streamline these requests.
This position reports to the Supervisor, Service Delivery Carrier
Management Administration.
This position regularly supports: Installation Supervisor; Sales;
Sales Administration; Accounting; Billing; Inventory Control
Analyst; Central Office Supervisor; ILECS, CLECS; Third Party
Carriers/Trading Partners; IXC's; Manager, VoIP Engineering; Design
Engineering; Marketing; Customer Service; Network Operations;
Industry Regulatory Offices; BAS
ESSENTIAL JOB FUNCTIONS:
JOB REQUIREMENTS
Education and Experience
Core Competencies
Job Specific Competencies
Skills
Other Requirements
PHYSICAL DEMANDS
Walking, kneeling, standing, stooping, sitting, driving, hearing,
talking, vision (close, distant, color, depth perception, adjust
focus), and use of hands and fingers. Light lifting of 30 lbs. is
occasionally needed.
WORKING CONDITIONS
USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL
INFORMATION
Company resources, equipment, and information are provided to
employees to facilitate work. They may not be used for purposes
other than work without proper authorization. Any unauthorized use
of Company resources, equipment, or information is strictly
prohibited. Any unauthorized use of customer data or any other
company information gained via any company resource is a breach of
confidentiality and is strictly prohibited. Any unauthorized use of
company resources, equipment information, and/or breaches of
confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature
and level of work being performed by employees assigned to this
job. They are not intended to be construed as an exhaustive list of
all responsibilities, duties, and skills required.
I am in receipt of a copy of this job description. I understand my
supervisor's explanation of what is expected of me in this position
and of each of my questions regarding my job responsibilities. By
signing this document, I agree to work towards the successful
achievement of the above tasks.
Telesystem is an Equal Opportunity Employer (EOE).
Keywords: BCI, Toledo , Order Management Specialist, Executive , Northwood, Ohio
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