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Operations Manager - Environmental Services - Full Time - Afternoons

Company: ProMedica
Location: Toledo
Posted on: May 26, 2023

Job Description:

Basic Purpose:To plan, organize, supervise, coordinate and control the activities of Environmental Services, which are deemed necessary to maintain a clean safe, sanitary environment for all patients, physicians, staff and visitors. The manager shall be accountable to the Director of Environmental Services for planning and maintaining an effective operation, for controlling our resources, for training personnel in all cleaning techniques and procedures and for effective management practices.Primary Duties: Interviews/Inspections:

  • Makes rounds a minimum of once per day.
  • Ensures completion of inspections of EVS employees.
  • Conducts and/or ensures completion of patient and family interviews.
  • Ensures monthly, quarterly and annual Q/A inspections and observations are completed.
  • Ensures appropriate corrective measures are adhered to for any failed inspections or observations. Budget:
    • Operates within an annual operating budget based upon approved departmental financial and non-financial objectives.
    • Oversees department Materials Coordinator and ensures responsible ordering within approved budget.
    • Verifies daily and weekly man-hours and payroll reports from supervisors. Personnel:
      • Reviews and approves project work assignments.
      • Reviews and approves supervisor's monthly work assignments two weeks in advance. Reviews and updates area assignments annually.
      • Reports status of monthly projects in progress through written reports.
      • Secures and develops staff members who will achieve performance standards within the unit.
      • Identifies and develops future department leaders utilizing the PTH EVS L.I.T Leadership In Training Program.
      • Implements safety programs that teach equipment maintenance and accident prevention to ensure proper working condition of all equipment as well as safety of staff members.
      • Verifies performance evaluations are accurate and completed prior to due date.
      • Enforces PTH/ECH disciplinary policy.
      • Attends the departmental meetings of internal customers.
      • Assists Director in providing and conducting supervisor training.
      • Writes performance evaluations.
      • Participates in interviewing and hiring of new staff to ensure proper match between job and new hire.
      • Supervises counseling, disciplinary and termination procedures.
      • Coordinates the employees' grievance process.
      • Monitors time and leave records to ensure productivity levels are maintained.
      • Monitors and controls overtime expenditures.
      • Audits and approves time and attendance to ensure correct hours are paid to employees.
      • Makes out daily assignments and monthly schedules for all environmental personnel.
      • Demonstrates good decision making skills.
      • Adheres to the policies of TTH/ECH in performing duties.
      • Ensures hospital policies are adhered to by all EVS personnel.
      • Develops and maintains an organized structure and staffing schedules to ensure effective execution of approved objectives. Technical:
        • Demonstrates knowledge of the different types of flooring, techniques and procedures.
        • Ensures cleaning schedules and policies are maintained for daily, routine maintenance and restorative floor care.
        • Understands the different floor care products and their use.
        • Exhibits the skill to operate various floor care machines in the proper manner.
        • Assures that the floors are maintained in a clean and sanitary manner through proper delegation. Customer Service:
          • Works closely with other departments and Administration, conducts Environmental Service rounds with other departments to ensure quality services are provided at all times.
          • Conducts duties in the department with a team spirit and in the interest of improving the service of the entire hospital
          • Assists other departments in the hospital with positive demonstrative behavior
          • Promotes customer service by identifying both internal and external customers; acknowledging customers promptly; and using expressions that express respect.
          • Creates a supportive climate for customers by allowing customers to express themselves, addressing their concerns as being real and encouraging two-way communication.
          • Serves as a resource and ensures communication with administration and hospital departments by communicating cleaning and operational trends in EVS. Responsibilities:
            • Assists in the implementation of Environmental Services programs designed to provide clean, sanitary facilities. Regularly inspects completed work and completes management reports. Recommends new products, equipment and methods to improve overall performance.
            • Assists in the orientation development and motivation of supervisory staff ensuring the staff is properly trained at all levels and performance standards are met. Completes all reports accurately and on time.
            • Implements inventory control procedures by recommending types of supplies to be ordered, quantity and timing of orders. Ensures that all equipment is clean and in proper working condition. Develops the staffing assignments which will ensure efficient continuing effective completion of cleaning tasks.
            • Conducts required safety, hazardous waste and environment of care audits.
            • Coordinates activities with other departments ensuring meeting room set-up and furniture moving is completed accurately and on time.
            • Develops effective facilitating relations through formal and informal programs both verbal and written.
            • Performs other duties as directed.General Information/Qualifications:
              • Must have a high school diploma or equivalent.
              • Bachelor's degree preferred.
              • Prefer a minimum of five years of supervisory experience, preferably in healthcare related environmental services.
              • Prefer a minimum of five years of experience within the environmental services field.
              • Demonstrated leadership ability.
              • Demonstrated effective verbal and written skills.
              • Experience with training methods and techniques.
              • Poses knowledge of JCAHO EOC standards
              • CSCT and CHEST certified preferred or obtained within first twelve months in position.
              • Must be proficient in Microsoft Office and able to create, use, and present reports, graphs, and charts using Excel software.
              • Must be able to move about hospital and between workstations.
              • Must be able to understand directions, communicate and respond to inquiries.
              • Must be able to communicate with staff and customers of varied socio-economic and ethnic backgrounds.
              • Responsible to the Director of Environmental Services
              • Supervises Environmental Services Technicians, Floor Techs, Movers, Material Coordinator and Education Specialist.
              • Inter-relationships with all key management and department managers ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact Equal Opportunity Employer/Drug-Free Workplace

Keywords: ProMedica, Toledo , Operations Manager - Environmental Services - Full Time - Afternoons, Executive , Toledo, Ohio

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