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Digital Workplace Services (DWS) Program Manager

Location: Toledo
Posted on: May 25, 2023

Job Description:


Owens Corning's Global Information Services (GIS) provides a technology platform that supports the company's growing global business needs. In this organization, the Digital Workplace Services (DWS) Program Manager is an exciting program and technical leadership role accountable for the project delivery, life-cycle management, and continuous improvement within the Digital Workplace domain. This domain covers solutions and technologies associated with endpoints and PC's used by the global workforce of Owens Corning. In addition, this role will have the opportunity to lead projects and programs across the I&O technology domain.

Working closely with GIS platform owners and key suppliers, this role provides program leadership and governance for DWS projects and life-cycle management (LCM) programs. These projects and programs will focus on the platforms and hardware required by our global users to enable high performing teams, drive business growth, and bring a positive experience. Additionally, this role utilizes key suppliers for daily project management, which enables broader delivery of strategic objectives.

Reports to: Leader of Digital Workplace Services

Span of Control: Individual contributor; management/partnership of 3rd party vendors and suppliers


Provide Program Leadership over assigned key initiatives and projects, while leveraging key suppliers or other project management resources for day-to-day progress (approximate 40%)

Overall program leadership and accountability for the success of each project within the program through organization, prioritization, and planning

Provide input to the project portfolio and participate to the sequencing and scheduling of large initiatives to best fit our resource capabilities

Leading the initial project definition - deliverables, project team, success criteria, etc.

Planning for the overall program and coordination of plans for individual projects

Monitoring the progress and success of individual initiatives and projects

Defining the program management governance, controls, and reporting structure

Managing the individual project budgets

Managing risks and issues - taking corrective actions and/or escalations as needed

Managing resource utilization across projects

Coordinating communications with stakeholders and ensure regular project status updates are published

Managing project transition and closure to ensure a smooth support transition - including documentation

As needed, partnering with relevant OC functions (i.e., Legal, IT Security) to adhere to global IT requirements through the program and projects

Stay informed and knowledgeable about OC technology standards and corresponding roadmap

Provide Program Leadership over the assigned LCM portfolio by leveraging key suppliers to meet defined objectives (approximate 40%)

Overall program leadership and accountability for the success of the assigned LCM portfolio through organization, prioritization, and planning

Leading our key suppliers in planning and assessment for the assigned LCM portfolio

Defining success metrics and process to track

Partnering with corresponding platform leaders and partners to continuously improve the refresh process

Leading our key suppliers in the procurement, inventory, and return of endpoint assets

Managing the assigned LCM portfolio budgets

Managing risks and issues - taking corrective actions and/or escalations as needed

Managing the stakeholder communications and regular status reports with success metrics

Managing resource utilization

Leading process improvements or implementation of new technology to support improvements in the overall LCM

Partnering with global colleagues to share best practices and consistency of results

As needed, partnering with relevant OC functions (i.e., Legal, IT Security) to adhere to global IT requirements through the program and projects

To maximize the value delivered by our key partners, provide strong and efficient vendor relationship capabilities (approximate 20%)

Establishing a strong relationship with our key partners towards the achievement of defined deliverables, SLA's, and KPI's - implement corrective action where needed related to the assigned LCM portfolio and project work orders

Building strong relationships with product and implementation providers to drive execution and continuous improvement within the program, projects, and LCM

Partnering with platform owners to ensure full software and maintenance compliance keeping costs under control while still meeting performance targets for the various products and platforms



BS in Computer Science, Information Technology, or related field

5+ years of experience within Information Technology industry, with concentration around infrastructure and/or applications and the following:

Endpoint technologies such as PC's, tablets, etc.

PC operating system and environment such as MS Windows, MacOS or others

Microsoft O365 features and associated licensing

Network/Connectivity technologies such as Cisco, Juniper, Palo Alto, etc.

Hosting and Computing technologies such as VMWare, Lenovo, etc.

Process automation within IT platforms

3-5 years' experience in project management experience including the management of large-scale projects including initiatives with global reach, technology, processes, cross-functional teams, and partner team members

1-2 years of full project lifecycle experience

Experience interacting at multiple levels of an organization with a specific focus on delivering results and strong communication skills


Strong knowledge and ability to apply program and project methodology and techniques

Experience in managing budgets and resource allocation

Ability to communicate and collaborate effectively with business partners and IT teams

Ability to challenge the current process to drive improvement; ability to drive change

Leadership Presence: Demonstrates grace and balance under challenging opportunities; clearly articulates value while influencing and connecting with others

Convey relevant information clearly with confidence at all levels within the organization, understanding others through active listening

Proven track record of bringing thought leadership, influence decisions, and driving results by engaging self and others across the enterprise

Experience collaborating in a diverse culture environment and across international boundaries

Experience in a manufacturing environment is a plus

Ability to influence business partners in their decision-making. Shape solutions by helping partners articulate what is needed to deliver required outcomes

Demonstrated ability to leverage existing solutions to solve new problems; evaluates and prioritize; and influences decisions with data

Team Mindset: Promotes collaboration and best practice sharing; makes others better and helps others grow

Able and available to travel domestically or internationally as required



About Owens Corning

Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our three integrated businesses - Composites, Insulation, and Roofing - provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with approximately 19,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2022 sales of $9.8 billion. For more information, visit

Owens Corning is an equal opportunity employer.

Keywords: OWENS CORNING, Toledo , Digital Workplace Services (DWS) Program Manager, Executive , Toledo, Ohio

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