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Assistant General Manager (AGM)

Company: Fairfield by Marriott
Location: Sandusky
Posted on: November 25, 2022

Job Description:

*Job Description*

The primary duties of the Assistant General Manager is to ensure guest satisfaction and overall efficiency of hotel operations, to train staff as outlined with Marriott and ensure staff is prepared to provide excellence to our guests and visitors at all times.

*Essential Functions and Responsibilities of the job include but are not limited to: *

* Lead by example.
* Implements and maintains all department minimum standards. Responsible for the hiring, training, and supervision of property staff.
* Approves work schedule for staff
* Training, monitors and manages all staff, resolves any guests issues and performs tasks that require your discretion and authority.
* Train staff to use the appropriate phrases and greetings when interacting with guests.
* Able to make reasonable and professional decisions.
* Assist and guide the front office staff through their daily duties and responsibilities.
* Use the appropriate phrases and greetings when interacting with guests.
* Offer assistance to the individual needs and requests of all guests.
* Ensure guest needs are responded to in a timely and efficient manner.
* Schedule staff adequately in order to maintain excellent service to guests at all times.
* Ensure staff evaluations are completed in a professional and timely manner.
* Maintain a positive work environment.
* Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
* Work closely with the hotel's management team and communicate effectively.
* Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
* Conduct self in a friendly and attentive manner during all guest encounters.
* Maintain a clean and safe working environment at all times.
* Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
* Maintain guest confidentiality at all times.

Responsible for over seeing front office, housekeeping and breakfast departments


*Knowledge/Education/Experience: *

* High School diploma or equivalent preferred.
* Experience in a hotel or a related field required.
* Marriott experience preferred

*Physical Requirements: *

* Ability to stand during entire shift
* Long hours are sometimes required

Job Type: Full-time

* Employee discount
* Health insurance
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Sandusky, OH 44870: Reliably commute or planning to relocate before starting work (Required)

* Hotel: 1 year (Required)
* Marriott: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Fairfield by Marriott, Toledo , Assistant General Manager (AGM), Executive , Sandusky, Ohio

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