Distribution Center Operations Manager (DFC)
Company: HOME DEPOT USA, INC
Posted on: September 22, 2022
The DC Operations Manager is responsible for the success of
assigned functions within a complex distribution center environment
to ensure that it is an outstanding place to work. The DC
Operations Manager may be responsible for the supervision of one or
more of the following: Inbound Operations (Unloading and
Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound
Operations (Loading), Transportation Operations (Yard, Carrier
Relations) and/or Office Operations (e.g., Transportation
Coordinators, Customer Service Associates, General Office
Associates). The DC Operations Manager works with the General
Manager or DC Assistant General Manager to develop strategies and
objectives to maximizing productivity and leverage expenses for the
Home Depot distribution center. DC Operations Managers must analyze
trends, solve problems and motivate and develop themselves and
associates in order to maximize contribution to the DC success -
typically manages through several Supervisors to achieve results
from a large number of hourly associates.
Major Tasks, Responsibilities & Key Accountabilities:
- 20% Managing to ensure operational excellence in all warehouse
areas, efficient operations of warehouse management system(s) and
related equipment, inventory is received appropriately and
efficiently and safely processed in the warehouse, proper layout of
warehouse and product placement, and proper maintenance and
organization of all warehouse areas so that it's appearance is
conducive to creating a perfect load for our Stores and
- 20% Assists GM or AGM with the evaluation of the effectiveness
of and recommends alternatives for work methods, procedures,
controls and staffing to achieve accurate and timely movement and
processing of product; manage to ensure warehouse layout is
optimally aligned for maximum efficiency as seasonality and
inventory needs require.
- 15% Assists GM and/or AGM with the DC's financial, operational,
people and process and service related objectives to drive
continuous improvement and efficiency gains to reduce overall
cost-to-serve; leads associates, and peers to anticipate and solve
problems and plan for upcoming events, seasonal changes, etc.
Depending on DC, may assist in management of 3PL provider to ensure
optimal performance and metrics are achieved.
- 15% Coaches, trains, and develops Associates informally and
through formal training programs, providing both informal (e.g.
on-floor coaching) and formal (e.g. written evaluation) job
performance based feedback. Maintains a union free work environment
by creating an employee-centered work place that demonstrates care
and concern for all Associates.
- 15% Ensures a culture of safety throughout the organization by
following Home Depot safety policies and procedures - monitor DC
safety, physical security and operational metrics on a daily,
weekly and monthly basis
- 15% Depending on need, may work with the GM to manage
relationship with #3PL onsite delivery or transportation agent for
all outbound loads, review transportation carrier performance with
transportation AssociatesNature and Scope:
Reports to DC General Manager I/II or Assistant General Manager
Accountable for direct supervision of the work activities of
others. In addition to personnel issues -- including selection,
termination, performance appraisal and professional development of
Typically in a comfortable environment but with regular exposure to
factors such as temperature extremes, moving machinery, loud noise,
and fumes which cause noticeable discomfort or a moderate risk of
accident or illness.
Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
Requires intermittent periods during which continuous physical
exertion is required, such as walking, standing, stooping,
climbing, lifting material or equipment, some of which may be heavy
Ability to work a flexible schedule. Ability to be on-call at
various times.. Must be able to work weekends and holidays.
Must be open to relocation. Because of the nature of Retail
Distribution, your flexibility to relocate will translate into
increased opportunities for advancement.
Bachelors Degree concentrating in Operations Management, Business
or Supply Chain
Proficiency in Microsoft Outlook, Word and Excel software
Previous change management experience (driving, influencing and
inspiring change through communication at all impacted levels).
Knowledge, Skills, Abilities and Competencies:
Acts with Integrity: Demonstrates responsible, ethical and honest
behavior in all Home Depot roles, tasks and responsibilities;
models The Home Depot values.
Problem Solving: Reacts quickly and appropriately to problems in
the DC; follows-up in a timely manner to issues not immediately
resolvable; ties all loose ends.
Customer Driven: Creates a customer-focused environment in which
excellent service is provided to all Customers; sees business
through the eyes of the Customer.
Gets Things Done: Motivates self and others to accomplish important
objectives despite a complex environment and multiple demands;
creates a sense of urgency; delegates appropriately.
Communicates Effectively: Communicates clearly and concisely with
all audiences; keeps others informed and listens carefully to input
and feedback; adapts messages to fit audience.
Plans Strategically: Demonstrates the ability to determine goals,
direction and action steps necessary to maximize short-term and
Ground-Engaged: Demonstrates a comprehensive understanding of The
Home Depot business and how his/her actions affect the business;
uses this knowledge to make effective business decisions; knows the
competition and the industry; foresees future challenges and takes
action to address them.
Building Relationships: Establishes trust and credibility with
people over time; establishes rapport with people; has smooth
working relationships with people inside and outside of the
Champions Development: Seeks knowledge about the strengths and
weaknesses of his/her self and Associates; takes steps to maximize
development of both self and Associates.
Stress Tolerance: Maintains a positive attitude; maintains a high
volume, high quality workload under demanding conditions (e.g.,
short time frame).
Safety Orientation: Enforces safety policies and procedures; is a
safety role model; holds Associates to a high safety standard.
Keywords: HOME DEPOT USA, INC, Toledo , Distribution Center Operations Manager (DFC), Executive , Luckey, Ohio
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