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Customer Service Manager

Company: Envases Ohio LLC
Location: Fremont
Posted on: August 7, 2022

Job Description:

Job description The Envases Group is a worldwide supplier of quality packaging solutions. The Envases Group is divided into three packaging divisions - PET Packaging, Aluminum Beverage Packaging and Food & Industrial Packaging - each with special competencies within their field to serve customers the best way possible. Our core value is to supply high-quality packaging solutions, always striving for growing our business in order to be the market leader in the markets we operate in. Envases Ohio is looking for a Customer Service Manager for our team to support our continued growth. The Envases Ohio location focuses on industrial packaging commonly used for paint or similar products. WHAT ENVASES OHIO CAN OFFER YOU:Competitive payAnnual bonus opportunityWeekly pay11 Paid holidaysPaid Time OffFull BenefitsThe Customer Service Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department's progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees. This role will be focused on excellent customer service, setting processes, goals, and performance metrics for reporting into the Leadership Team.ESSENTIAL JOB FUNCTIONS:Investigates and resolves any customer issues i.e. delayed backorders & performs root cause analysis to make improvements with cross-functional teams.Leads, trains, and develops a team of high-performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training, and new company information.Builds strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends.Reviews, analyzes, and executes replenishment planning for assigned product categories; manages purchase orders to support inventory plan & expedites orders based on customer demands/forecasts.EDUCATION & EXPERIENCE:Bachelor's Degree and 3-5 years of experience preferably in a similar or related field. Experience exceeding 5+ years in a customer service leadership role will be considered in lieu of a degree.Previous customer service leadership experience with proven growth and demonstrated successManufacturing experience strongly preferredGENERAL SKILLS/EXPERIENCE:Good level of assertiveness to challenge and support the teamStrong organizational skills and proven ability to maintain accurate, detailed records that will be audited periodically; Ability to work on multiple projects at once with tight deadlinesMust be a self-starter and have the desire and ability to take ownership and responsibility with little directionExceptional customer service skills in handling issues in both the interest of the customer the companySOFTWARE/COMPUTER SKILLS & EXPERIENCEIntermediate excel skills - pivot tables, VLOOKUP's, data visualizationSAP preferred but demonstrated competency in other ERP systems will be considered


Keywords: Envases Ohio LLC, Toledo , Customer Service Manager, Executive , Fremont, Ohio

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