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Voice Services Manager- VoIP

Company: endevis
Location: Toledo
Posted on: January 12, 2021

Job Description:

Job Classification: Full-Time Regular endevis, a leading provider of recruitment solutions across North America, is committed to your success. We work with the best organizations in the world and have relationships you will not be able to connect to through your own networking. Allow our tenured Search Consultants to partner with you in representing your professional career goals in today's highly competitive market. Apply today!JOB TITLE: Manager, Voice Services JOB SUMMARY:The Manager, Voice Services is a position of considerable experience and influence. The Manager, Voice Services is responsible for all platforms related to the delivery of Commercial and Residential Voice services.The Manager of Voice Services establishes policy and strategy relative to Commercial and Residential telephony design, deployment and support. The Manager of Voice Services provides technical leadership to the VoIP Engineers, Switch Engineers, Technical Support Center, Installers and installation contractors. The Manager, Voice Services serves as the primary source for IP and analogue telephony technical information and as a liaison to upper management for IP telephony issues. The Manager of Voice Services is responsible for promoting teamwork, promoting a positive environment, assisting in keeping the technical departments motivated, informed and continuously working to achieve departmental and company goals.ESSENTIAL JOB FUNCTIONS:The Manager, Voice Services:* Provides management oversight of the day to engineering and operational activities of the Voice Engineering department.* Overseas the activities related to design, installation, provisioning and maintenance of all platforms associated with Voice services to include: Soft Switches, Feature Servers, Session Border Controllers, Media Gateways, Voice Mails and Unified communications;* Is a source of high-level technical expertise and leadership to the Voice Department and the company at large regarding telephony projects and issues;* Leads researching and testing of present and future IP telephony services required to keep the company at the forefront of commercial and residential voice offerings;* Assists with the development of Methods of Procedure and training for all personnel associated with the engineering and operations of voice services;* Guides the activities related to maintenance and information exchange with other ILECs, CLECs, IXCs and MSOs;* Develops Key Performance Indicators (KPI) to measure network performance and reliability of Voice Services;* Manages activities directly related to the monitoring of the Voice Network's availability, capacity, and augmentation;* Plans and manages the department's strategic activities and timelines, coordinating with other department leaders as required;* Assists the Director in managing and coordinating the department's financial and budget activities to fund operations, maximize investments, and increase efficiency;* Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies;* Establishes and implements departmental projects, policies, procedures, and objectives related to IP telephony and voice services-- conferring with senior/executive leadership and staff as necessary;* Manages vendor relationships: Maintenance & Support contracts and team engagement;* Determines staffing requirements: interviews, hires, and helps train new employees or oversees those personnel processes. Leverages the capabilities of new and existing talent;* Provides guidance and direction to direct reports, through the provisioning of continuous training, coaching, performance feedback and monitoring;* Displays initiative and commitment in carrying out the organization's mission, strategy, and culture. Aligns with corporate values to inspire, motivate, and guide others to accomplish company initiatives;* Creates a culture that fosters high standards of integrity and honesty within the department. Positively influences managerial integrity and accountability. Reinforces difficult decisions that align with organizational objectives;* Behaves in an ethical manner and influences others to act accordingly. Consistently follows policies, procedures, and guidelines of the organization. Establishes self as a credible and trustworthy source for subordinates and staff;* Broadens circle of contacts to include internal and external sources; utilizes their knowledge/skills to support departmental objectives;* Volunteers and takes an active role in community improvement activities. Exhibits pride in services provided and speaks positively of the company to the public;* Follows and enforces the Company's policies and procedures, including the EEO guidelines and safety at all times;* Performs miscellaneous duties as needed.* Follows and enforces the Company's policies and procedures, including the EEO guidelines and safety, at all times;* Performs any miscellaneous department duties as needed.JOB REQUIREMENTSEducation and Experience* Associate degree in Electrical Engineering, Telecommunications, Computer Science or related field AND 4 years of related work experience - Required* Bachelor's Degree with a major in Electrical Engineering, Telecommunications, Computer Science or related field - preferred* Eight (8) + years of Telecommunications or Voice Over IP practical experience - required* Management degree or relevant equivalent training - prefered* Professional certifications from leading equipment vendors: Cisco (CCNA, CCNP, CCVP), Juniper (JNCIA, JNCIS, JNCIP or other relevant certification) - required* Strong management * Strong knowledge of cable and telephony operations - required* Strong knowledge of IP Telephony protocols (SIP, MGCP, Packet Cable, H.323, H.248, RTP/RTCP, IP Routing, Security and QoS) - required* Previous experience using Microsoft Office applications including Word and Excel - required* Three (3) to five (5) years of previous supervisory management or technical project management experience - required* Previous experience working with leading Softswitch and SBC providers: Cisco/Broadworks, Metaswitch and Sonus - preferred.* Strong understanding of SS7, ISUP, GR303, OC1, OC3, DS1 and DS3 protocols - preferred.endevis, LLC. and all companies represented are Equal Opportunity Employers and do not discriminate against any employee or applicant for employment because of age, race, color, sex, religion, national origin, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.IND-D07

Keywords: endevis, Toledo , Voice Services Manager- VoIP, Executive , Toledo, Ohio

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