Voice Services Manager- VoIP
Company: endevis
Location: Toledo
Posted on: January 12, 2021
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Job Description:
Job Classification: Full-Time Regular endevis, a leading
provider of recruitment solutions across North America, is
committed to your success. We work with the best organizations in
the world and have relationships you will not be able to connect to
through your own networking. Allow our tenured Search Consultants
to partner with you in representing your professional career goals
in today's highly competitive market. Apply today!JOB TITLE:
Manager, Voice Services JOB SUMMARY:The Manager, Voice Services is
a position of considerable experience and influence. The Manager,
Voice Services is responsible for all platforms related to the
delivery of Commercial and Residential Voice services.The Manager
of Voice Services establishes policy and strategy relative to
Commercial and Residential telephony design, deployment and
support. The Manager of Voice Services provides technical
leadership to the VoIP Engineers, Switch Engineers, Technical
Support Center, Installers and installation contractors. The
Manager, Voice Services serves as the primary source for IP and
analogue telephony technical information and as a liaison to upper
management for IP telephony issues. The Manager of Voice Services
is responsible for promoting teamwork, promoting a positive
environment, assisting in keeping the technical departments
motivated, informed and continuously working to achieve
departmental and company goals.ESSENTIAL JOB FUNCTIONS:The Manager,
Voice Services:* Provides management oversight of the day to
engineering and operational activities of the Voice Engineering
department.* Overseas the activities related to design,
installation, provisioning and maintenance of all platforms
associated with Voice services to include: Soft Switches, Feature
Servers, Session Border Controllers, Media Gateways, Voice Mails
and Unified communications;* Is a source of high-level technical
expertise and leadership to the Voice Department and the company at
large regarding telephony projects and issues;* Leads researching
and testing of present and future IP telephony services required to
keep the company at the forefront of commercial and residential
voice offerings;* Assists with the development of Methods of
Procedure and training for all personnel associated with the
engineering and operations of voice services;* Guides the
activities related to maintenance and information exchange with
other ILECs, CLECs, IXCs and MSOs;* Develops Key Performance
Indicators (KPI) to measure network performance and reliability of
Voice Services;* Manages activities directly related to the
monitoring of the Voice Network's availability, capacity, and
augmentation;* Plans and manages the department's strategic
activities and timelines, coordinating with other department
leaders as required;* Assists the Director in managing and
coordinating the department's financial and budget activities to
fund operations, maximize investments, and increase efficiency;*
Maintains professional and technical knowledge by attending
educational workshops, reviewing professional publications,
establishing personal networks, benchmarking state-of-the-art
practices, and participating in professional societies;*
Establishes and implements departmental projects, policies,
procedures, and objectives related to IP telephony and voice
services-- conferring with senior/executive leadership and staff as
necessary;* Manages vendor relationships: Maintenance & Support
contracts and team engagement;* Determines staffing requirements:
interviews, hires, and helps train new employees or oversees those
personnel processes. Leverages the capabilities of new and existing
talent;* Provides guidance and direction to direct reports, through
the provisioning of continuous training, coaching, performance
feedback and monitoring;* Displays initiative and commitment in
carrying out the organization's mission, strategy, and culture.
Aligns with corporate values to inspire, motivate, and guide others
to accomplish company initiatives;* Creates a culture that fosters
high standards of integrity and honesty within the department.
Positively influences managerial integrity and accountability.
Reinforces difficult decisions that align with organizational
objectives;* Behaves in an ethical manner and influences others to
act accordingly. Consistently follows policies, procedures, and
guidelines of the organization. Establishes self as a credible and
trustworthy source for subordinates and staff;* Broadens circle of
contacts to include internal and external sources; utilizes their
knowledge/skills to support departmental objectives;* Volunteers
and takes an active role in community improvement activities.
Exhibits pride in services provided and speaks positively of the
company to the public;* Follows and enforces the Company's policies
and procedures, including the EEO guidelines and safety at all
times;* Performs miscellaneous duties as needed.* Follows and
enforces the Company's policies and procedures, including the EEO
guidelines and safety, at all times;* Performs any miscellaneous
department duties as needed.JOB REQUIREMENTSEducation and
Experience* Associate degree in Electrical Engineering,
Telecommunications, Computer Science or related field AND 4 years
of related work experience - Required* Bachelor's Degree with a
major in Electrical Engineering, Telecommunications, Computer
Science or related field - preferred* Eight (8) + years of
Telecommunications or Voice Over IP practical experience -
required* Management degree or relevant equivalent training -
prefered* Professional certifications from leading equipment
vendors: Cisco (CCNA, CCNP, CCVP), Juniper (JNCIA, JNCIS, JNCIP or
other relevant certification) - required* Strong management *
Strong knowledge of cable and telephony operations - required*
Strong knowledge of IP Telephony protocols (SIP, MGCP, Packet
Cable, H.323, H.248, RTP/RTCP, IP Routing, Security and QoS) -
required* Previous experience using Microsoft Office applications
including Word and Excel - required* Three (3) to five (5) years of
previous supervisory management or technical project management
experience - required* Previous experience working with leading
Softswitch and SBC providers: Cisco/Broadworks, Metaswitch and
Sonus - preferred.* Strong understanding of SS7, ISUP, GR303, OC1,
OC3, DS1 and DS3 protocols - preferred.endevis, LLC. and all
companies represented are Equal Opportunity Employers and do not
discriminate against any employee or applicant for employment
because of age, race, color, sex, religion, national origin, sexual
orientation, gender identity and/or expression, status as a
veteran, and basis of disability or any other federal, state or
local protected class.IND-D07
Keywords: endevis, Toledo , Voice Services Manager- VoIP, Executive , Toledo, Ohio
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